Supervisor, Digital Store E-commerce

QVC, Inc.; Brugherio; In loco; EUR 36.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Employee assistance program

Parental leave

Volunteer hours

Company discounts

Descrizione del lavoro

QVC Group in Italy seeks a Digital Store E‑Commerce Supervisor to define and lead the digital commercial strategy across platforms from Brugherio (MB). The role coordinates a multi‑country team, ensures strong customer experience, and aligns campaigns with business goals.

The candidate brings 5+ years in digital, multi‑channel environments, with leadership experience and strong KPI literacy. Hybrid work and full-time permanent contract are offered along with a comprehensive benefits package.

Competenze

• Bachelor's degree in Economics, Marketing or related field.
• 5+ years in a digital environment (ideally multi‑channel), online sales, retail/merchandising, and eCommerce trading.
• Previous experience managing people and structured teams in international environments.
• Strong leadership, people-management, and cross‑functional collaboration skills.
• Strong commercial and analytical mindset with knowledge of key digital KPIs (Conversion Rate, Session/Bounce Rate, CTR).
• Excellent knowledge of digital tools for performance analysis and testing (Adobe Analytics, Adobe Target, Tableau, Excel, SimilarWeb, Contentsquare, Bazaarvoice).
• Native Italian and fluent English.

Mansioni

• Define and lead the digital commercial strategy to maximize sales and performance across eCommerce platforms.
• Coordinate the Digital Store eCommerce Traders and Assistants team and manage daily activities and priorities.
• Oversee daily performance of digital platforms with focus on customer experience and promotional balance.
• Collaborate with Merchandising, Marketing, Social, and Digital Content on campaigns and promotions.
• Analyze performance and market trends to identify growth opportunities and optimization areas.
• Share best practices with local and international stakeholders to drive alignment and innovation.
• Drive long‑term expansion of the online channel and omnichannel strategy.

Conoscenze

Digital strategy

Team leadership

E‑commerce

Analytics

Stakeholder management

Adobe Analytics

Adobe Target

Tableau

Excel

Multichannel

Formazione

Bachelor's degree in Economics or Marketing

Strumenti

Adobe Analytics

Adobe Target

Tableau

Excel

SimilarWeb

Contentsquare

Bazaarvoice

Descrizione del lavoro

Digital Store E-Commerce Supervisor – Italy

Where You'll Work

This is a hybrid role that requires attendance at our offices in Brugherio (MB) several days per month. The position is a full‑time, permanent contract.

What You'll Do

• Define and lead the digital commercial strategy to maximize sales and performance across eCommerce platforms.
• Coordinate the Digital Store eCommerce Traders and Assistants team, ensuring effective management of daily activities, priorities, and capability development.
• Oversee the daily performance of digital platforms, ensuring commercial freshness, the right promotional balance, and a strong focus on the customer experience.
• Collaborate with Merchandising, Marketing, Social, and Digital Content to develop campaigns, commercial themes, and promotions aligned with business goals.
• Analyze performance, customer insights, and market trends to identify growth opportunities, new commercial concepts, and areas for continuous improvement.
• Share best practices and results with local and international stakeholders, fostering alignment, innovation, and acceleration of the digital business.
• Help drive the long‑term expansion of the online channel through the development of new commercial opportunities and a stronger omnichannel strategy.

What You'll Bring

• Bachelor’s degree in Economics, Marketing or related fields.
• At least 5 years of experience in a digital environment (ideally multi‑channel), online sales, retail/merchandising, and eCommerce trading.
• Previous experience managing people and structured teams in international environments.
• Strong leadership, people‑management, and cross‑functional/cross‑market collaboration skills.
• Strong commercial and analytical mindset, with excellent knowledge of key digital KPIs (Conversion Rate, Session/Bounce Rate, CTR, etc.).
• Excellent knowledge of the main digital and traditional tools for performance analysis, conversion optimization, and testing (Adobe Analytics, Adobe Target, Tableau, Excel, SimilarWeb, Contentsquare, Bazaarvoice, etc.).
• Native Italian and fluent English.
• Soft skills: ability to work in a fast‑paced international environment, customer focus, problem solving, time management, and a positive attitude.
• Strong interest in innovation and a pioneering spirit.
• Balance of analytical and technical experience while collaborating with many parts of the organization.
• Ability to influence and coach others, empowering new business models and strategies.
• Positive‑minded leader with high empathy, capable of influencing team dynamics, elevating morale, and inspiring a constructive work culture.

Salary and Benefits

Salary: €36,000.00 – €45,000.00 per year. Total Rewards package includes competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and company discounts. In the US market, health‑care benefits begin on day one, 401(k) and tuition reimbursement are also available.

Equal Opportunity and Inclusion

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state and local laws and regulations. As an equal‑opportunity employer, QVC Group is committed to a barrier‑free employment process.