Student Experience & Front Desk Officer

Galileo Global Education; Milano; In loco; EUR 23.000 - 28.000; Tempo pieno

Descrizione del lavoro

Istituto Marangoni Milano Fashion & Design is seeking a proactive Student Desk Officer to welcome students, staff and visitors, provide information, and coordinate daily operations on campus. The role requires strong communication, organizational skills, and fluency in English and Italian.

You will support front desk activities, student services, and administrative tasks, contributing to a positive campus experience and efficient school operations in a fast-paced, international environment.

Competenze

• Previous experience in customer service, reception, hospitality, student services, or a similar support role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer-focused mindset with a proactive approach to problem-solving.

Mansioni

• Front Desk & School Operations: Manage opening/closing procedures, monitor access, welcome visitors, coordinate arrivals, maintain reception areas, assist Facilities with suppliers.
• Student Support: Act as primary contact for students via phone, email, chat and in-person; provide accurate information; route inquiries; deliver first-level support.
• Communication & Administrative Support: Handle communications, update student information in systems, support school channels and organize meetings.
• Event & Academic Support: Assist with internal/external events, room bookings, catering, transportation, and dissemination of documents and feedback.

Conoscenze

Customer service

Reception

Organizational skills

Multitasking

English proficiency

Italian proficiency

Strumenti

Microsoft Office

Descrizione del lavoro

Istituto Marangoni Milano Fashion & Design is seeking a proactive Student Desk Officer to welcome students, staff and visitors, provide information, and coordinate daily operations on campus. The role requires strong communication, organizational skills, and fluency in English and Italian.

You will support front desk activities, student services, and administrative tasks, contributing to a positive campus experience and efficient school operations in a fast-paced, international environment.