Student Desk Officer: Welcoming, Support & Campus Ops

Galileo Global Education; Italia; In loco; EUR 23.000 - 28.000; Tempo pieno

Descrizione del lavoro

Istituto Marangoni Milano Fashion & Design is seeking a proactive Student Desk Officer to be the first point of contact for students, staff and visitors, ensuring a welcoming and professional campus experience.

Based at the Milano School, you will manage front desk operations, support student services, coordinate communications, and assist with events and administrative tasks, all while delivering accurate information in English and Italian.

Competenze

• Previous experience in customer service, reception, hospitality, student services, or a similar support role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer-focused mindset with proactive problem-solving to support students.
• Ability to work in a fast-paced, international environment.
• Good knowledge of Microsoft Office and digital communication tools.
• Fluency in English and Italian.

Mansioni

• Support opening and closing procedures of the School.
• Monitor student access and attendance registration.
• Welcome students, staff, visitors and external guests.
• Coordinate visitor access procedures and communicate arrivals.
• Maintain reception and student-facing areas professionally.
• Support management of suppliers and external service providers.
• Act as the primary contact point for students by phone, email, chat, and in person.
• Provide accurate, timely information regarding academic and administrative services.
• Route inquiries to the appropriate departments with timely follow-up.
• Deliver first-level support and contribute to student satisfaction.
• Assist in monitoring student feedback and supporting service improvements.
• Support students enrolled in short courses and specialized programs.
• Manage incoming communications across channels.
• Support updating student information in institutional systems.
• Coordinate meetings, appointments and student activities.
• Assist with room bookings, catering and transportation for events.
• Provide administrative support to faculty and departments.

Conoscenze

Communication

Organization

Multitasking

Customer Service

Interpersonal Skills

Bilingual English/Italian

Strumenti

Microsoft Office

Descrizione del lavoro

Istituto Marangoni Milano Fashion & Design is seeking a proactive Student Desk Officer to be the first point of contact for students, staff and visitors, ensuring a welcoming and professional campus experience.

Based at the Milano School, you will manage front desk operations, support student services, coordinate communications, and assist with events and administrative tasks, all while delivering accurate information in English and Italian.