Student Desk & Campus Experience Lead

galileo; Milano; In loco; EUR 23.000 - 28.000; Tempo pieno

Descrizione del lavoro

Istituto Marangoni Milano Fashion & Design is seeking a proactive Student Desk Officer. You are the first point of contact for students, faculty, staff, and visitors, ensuring a welcoming, professional campus experience.

You will support daily school operations, answer inquiries, and coordinate communications across departments. In this role, you will manage front desk activities, assist with student services, and help organize events while maintaining organized administrative systems.

Competenze

• Experience in customer service, reception, hospitality, student services, or related support roles.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer-focused mindset with proactive problem-solving for student support.
• Ability to work in a fast-paced, international environment.
• Good knowledge of Microsoft Office and digital communication tools.
• Fluency in English and Italian.

Mansioni

• Front Desk & School Operations: support opening/closing procedures; monitor access; greet students, staff and visitors; coordinate arrivals; keep reception areas organized; assist Facilities with external providers.
• Student Support: act as primary contact via phone, email, chat, in person; provide accurate information; route inquiries; deliver first-level support; monitor feedback and support short courses.
• Communication & Administrative Support: manage communications; update student information across systems; contribute to school channels; assist with meetings and student activities.
• Event & Academic Support: coordinate internal/external events and visits; handle room bookings, catering and transport; provide admin support to faculty and departments.

Conoscenze

Customer service

Reception duties

Organizational skills

Multitasking

Strumenti

Microsoft Office

Descrizione del lavoro

Istituto Marangoni Milano Fashion & Design is seeking a proactive Student Desk Officer. You are the first point of contact for students, faculty, staff, and visitors, ensuring a welcoming, professional campus experience.

You will support daily school operations, answer inquiries, and coordinate communications across departments. In this role, you will manage front desk activities, assist with student services, and help organize events while maintaining organized administrative systems.