Front office and back office assistant

Icsmilan; Milano; Ibrido; EUR 26.000 - 32.000; Tempo pieno

Descrizione del lavoro

ICT Milan is seeking a dedicated Front Office and Back Office Assistant to ensure smooth operation of front desk and administrative functions for students, parents, and staff.

The role reports to the School Manager and involves welcoming visitors, handling inquiries, coordinating bus arrivals/departures, and assisting with school events and activities.

Competenze

• High school diploma or equivalent.
• Experience in a similar role, preferably in an educational setting.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• C2 level of English.

Mansioni

• Greet and assist visitors, students, and staff in a professional and courteous manner.
• Answer and direct incoming phone calls to the appropriate departments.
• Manage the reception area, ensuring it is always welcoming.
• Handle inquiries and provide information about the school’s programs and services.
• Work with internal staff and external suppliers.
• Support the administrative team.
• Organize bus management for arrival and pick up at school.
• Assist in organizing school events, activities and extracurricular activities.

Conoscenze

Communication skills

Interpersonal skills

Microsoft Office

Office software

Organization

Multitasking

Prioritization

Attention to detail

C2 English

Formazione

High school diploma

Office administration qualifications (preferred)

Strumenti

Microsoft Office Suite

Other relevant software

Descrizione del lavoro

We are seeking a dedicated and versatile Front Office and Back Office Assistant to join our team at ICT Milan. This role is important to ensure the best operation of both the front office and administrative functions, providing excellent service to students, parents, and staff. The position reports directly to the School Manager.

Key Responsibilities

Front Office and Back Office Duties:

• Greet and assist visitors, students, and staff in a professional and courteous manner.
• Answer and direct incoming phone calls to the appropriate departments.
• Manage the reception area, ensuring it is always welcoming.
• Handle inquiries and provide information about the school’s programs and services.
• Work with internal staff and external suppliers.
• Support the administrative team.
• Organize bus management for arrival and pick up at school.
• Assist in organizing school events, activities and extracurricular activities.

Qualifications

• High school diploma or equivalent; additional qualifications in office administration are a plus.
• Proven experience in a similar role, preferably in an educational setting.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• C2 level of English.