Strategic Accounts CSM - Data Center Growth (Hybrid)

Data4; Cornaredo; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

DATA4 is hiring a Customer Success Manager in Lombardy to ensure customer satisfaction, retention, and growth across data center deployments. You will be the primary client contact, representing DATA4 during the Run phase after contract delivery and scope deployment.

As part of the Sales Division, you will manage onboarding, relationships, and service continuity, coordinating with internal teams to align solutions with client needs and governance requirements.

Competenze

• Proven experience in customer relationship management within data centers.
• Managing Key Accounts and client portfolios.
• Fluent in the local language and English.

Mansioni

• Lead client onboarding and kickoff meetings with portal access and training.
• Manage customer communications, escalations and incident follow-ups.
• Monitor customer satisfaction and retention; drive improvements.
• Identify cross-sell/up-sell opportunities with Sales and Pre-Sales.
• Coordinate with internal teams and participate in steering committees.

Conoscenze

Active listening

Project management

ITSM tools

CRM tools

Client portfolio management

English fluency

Local language fluency

Strumenti

ITSM tools

CRM tools

Descrizione del lavoro

DATA4 is hiring a Customer Success Manager in Lombardy to ensure customer satisfaction, retention, and growth across data center deployments. You will be the primary client contact, representing DATA4 during the Run phase after contract delivery and scope deployment.

As part of the Sales Division, you will manage onboarding, relationships, and service continuity, coordinating with internal teams to align solutions with client needs and governance requirements.