Account Manager

Jobtailor; Cornaredo; In loco; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Data4 is seeking a seasoned B2B sales and customer-management professional to act as the local main contact for Enterprise customers in Italy. You will support day-to-day requests, manage upgrades, contract amendments, and proposals in collaboration with global sales.

You will renew existing contracts on time, maintain opportunities in SFDC, and coordinate with Operations and Delivery for smooth handover and post-sales support.

Competenze

• Bachelor's degree in engineering, business, ICT, or related field.
• Fluent in English; excellent written and oral communication.
• Minimum of 3 years of B2B sales and/or customer management experience in ICT, cloud, or data center.
• Experience working with cross-functional teams across Engineering, Finance, Legal, and Delivery in complex sales cycles.
• Prior experience in a high-growth environment.

Mansioni

• Serve as the local main point of contact for Enterprise customers (Wholesale / Colo Carrier customers) in Italy.
• Provide reactive and consistent support for customers' day-to-day requests.
• Manage customer requests including service upgrades, contract amendments, and commercial proposals in collaboration with global sales.
• Ensure recurring renewal of existing contracts and timely fulfillment of available capacity.
• Maintain accurate opportunities data in SFDC and coordinate internal approvals for new orders.
• Maintain and circulate capacity inventory when requested.
• Support creation and maintenance of a qualified sales pipeline aligned with Data4's commercial strategy.
• Coordinate with Operations and Delivery teams for seamless handover and post-sales support.
• Support cross-functional initiatives to improve commercial processes and service quality.
• Provide local support to the Global Head of Sales throughout the Hyperscale sales cycle when required.
• Coordinate with Marketing to foster the DATA4 brand and sustain customer relationships.
• Respect and enforce health and safety, environmental, information security, and energy policies.

Conoscenze

B2B sales

Customer management

Cross-functional teamwork

English fluency

Contract management

Service upgrades

Commercial proposals

Sales pipeline

Opportunities data

Sales cycles coordination

Formazione

Bachelor's degree

Strumenti

SFDC

Descrizione del lavoro

• Serve as the local main point of contact for Enterprise customers (Wholesale / Colo Carrier customers) in Italy
• Provide reactive and consistent support for customers' day-to-day requests
• Manage customer requests including service upgrades, contract amendments, and commercial proposals in collaboration with global sales
• Ensure recurring renewal of existing contracts and timely fulfillment of available capacity
• Maintain accurate opportunities data in SFDC and coordinate internal approvals for new orders
• Maintain and circulate capacity inventory when requested
• Support creation and maintenance of a qualified sales pipeline aligned with Data4's commercial strategy
• Coordinate with Operations and Delivery teams for seamless handover and post-sales support
• Support cross-functional initiatives to improve commercial processes and service quality
• Provide local support to the Global Head of Sales throughout the Hyperscale sales cycle when required
• Coordinate with Marketing to foster the DATA4 brand and sustain customer relationships
• Respect and enforce health and safety, environmental, information security, and energy policies

Requirements

• Bachelor's degree in engineering, Business, ICT, or a related field is required
• Fluent in English
• Excellent written and oral communication skills
• Minimum of 3 years of B2B sales and/or customer management experience in the ICT, cloud, or data center industry
• Experience working with cross-functional teams across Engineering, Finance, Legal, and Delivery functions in complex sales cycles
• Prior experience in a high-growth environment

Core Competencies

Demonstrates expertise in B2B sales and customer management within the ICT, cloud, or data center industry, with a strong focus on maintaining customer relationships and managing complex sales cycles. Proficient in coordinating cross-functional teams and ensuring compliance with health, safety, and security policies.

Highest-signal resume keywords

• B2B Sales Experience
• Customer Management
• Cross-Functional Team Collaboration
• Fluent in English
• Bachelor's Degree in Engineering, Business, ICT

ATS Optimization Keywords

Hard Skills

• Contract Management
• Service Upgrades
• Commercial Proposals
• Sales Pipeline Management
• Opportunities Data Management

Soft Skills

• Excellent Communication Skills
• Customer Support
• Problem-Solving

Industry Keywords

• ICT
• Cloud
• Data Center
• High-Growth Environment

Tools & Technologies

• SFDC