Store Operations Manager - Milano Galleria

PVH Italy; Milano; In loco; EUR 47.000 - 57.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers €10 per worked day

MBO incentive

Descrizione del lavoro

Moncler in Milano Galleria is seeking a Store Operations Manager to oversee all operational activities, ensuring a seamless client experience and efficient store performance. You will lead the team, manage assets, and uphold procedures to drive excellence.

The role requires managerial experience in luxury retail, a degree in retail management or related field, strong inventory skills, and fluency in Italian and English. Compensation includes a €47,000–€57,000 gross yearly salary plus incentives.

Competenze

• Experience in a managerial role within luxury/retail environments preferred.
• Strong inventory management capabilities and process improvement mindset.
• Fluent in the local language (Italian) and English; other languages a plus.

Mansioni

• Oversee all operational support activities and processes for the store.
• Lead the team to meet and exceed objectives and support sales performance.
• Manage and maintain store assets and ensure compliance with procedures.
• Deliver exceptional after-sales service and manage returns and complaints with empathy.
• Define and monitor KPIs to optimize results and achieve operational excellence.
• Oversee stock replenishment, inventory tracking and supply management.
• Coordinate Back of House: shipments, stock management, and workspace upkeep.
• Organize team efforts and assign responsibilities to achieve objectives.

Conoscenze

Managerial experience

Inventory management

Team leadership

Digital mindset

English fluency

Formazione

Degree in retail management or financial operations

Strumenti

Microsoft Office

Inventory management systems

Descrizione del lavoro

Store Operations Manager - Milano Galleria

Overview

Moncler is currently looking for a Store Operations Manager to join the teams in its Milan Galleria store.

The Store Operations Manager is responsible for overseeing all operational support activities and processes to ensure they are executed efficiently and on time. The role involves leading the team to meet and exceed objectives, supporting the sales team to maximize store performance, managing and maintaining store assets, and ensuring compliance with all store procedures.

Your Impact

As the operational backbone of the boutique, you will contribute to a seamless and high-quality client experience by ensuring a dynamic, organized environment where every detail matters.

• Deliver exceptional after-sales service by managing returns, exchanges, and customer complaints with empathy and efficiency, while turning each interaction into an opportunity for client loyalty and additional sales.
• Define and monitor key performance indicators (KPIs) to optimize results and ensure operational excellence.
• Ensure compliance with internal policies and guarantee smooth, compliant day-to-day operational management.
• Implement and continuously improve operational processes to maintain efficient and streamlined workflows.
• Oversee stock replenishment, inventory tracking, and supply management to maintain optimal inventory levels while minimizing shortages and overstock situations.
• Manage the Back of House by coordinating shipments, overseeing stock management, and maintaining a clean, safe, and functional workspace. Strategically position products to maximize efficiency, support sales, and enhance the client experience.
• Organize and coordinate team efforts, clearly assigning responsibilities and ensuring objectives are achieved through a collaborative approach.
• Ensure all equipment and IT tools essential to boutique performance are functioning properly.

Qualifications

• Successful initial experience in a managerial role, ideally within structured luxury or retail organizations. International experience is considered a plus.
• Degree or specialization in retail management, financial operations, after-sales service, and customer relationship management is appreciated.
• Strong expertise in inventory management.
• Team leadership, recruitment, and talent development capabilities.
• Fluent in the local language and English; additional languages are an advantage.
• Strong digital mindset, with excellent knowledge of Microsoft Office and proven experience using payment and inventory management systems.
• Motivated to grow and develop within the organization.

Compensation & Benefits

• Employment under the CCNL Tessile collective agreement.
• Gross annual salary range: €47,000–€57,000, depending on relevant experience, skills, and internal equity considerations.
• Performance-Based Annual Incentive (MBO) aligned with individual and business objectives.
• Meal vouchers of €10 per worked day.

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Want to know more about working at Moncler?