Store Manager

POP MART ITALY S.R.L.; Lombardia; In loco; EUR 42.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

Selected POP MART toys

Bonus/commission scheme

Descrizione del lavoro

POP MART ITALY S.R.L. is seeking a confident Store Manager to lead the new Milan City Centre store launch. You will manage staff recruitment, pre-opening setup, and ongoing daily operations to deliver exceptional customer experiences.

The role requires 3–5 years in retail, strong Italian and English, and deep knowledge of Excel and KPI reporting. A structured bonus scheme and growth opportunities are offered within a dynamic multinational environment.

Competenze

• 3–5 years experience in similar retail roles, preferably in fashion/luxury.
• Fluent in Italian and English with strong communication skills.
• Proficient in KPI reporting and retail analytics.

Mansioni

• Lead the opening of a new POP MART store in Milan City Centre and drive sales from day one.
• Plan, implement, and monitor actions to achieve sales targets and budget.
• Ensure merchandising standards, optimize space, and maximize profitability.
• Manage stock levels and replenishment cycles in the store and warehouse.
• Coach and develop store team, monitor KPIs, and foster strong team dynamics.
• Coordinate events, launches, and CRM campaigns with central teams.

Conoscenze

Store management

Team leadership

KPI tracking

Excel

Italian

English

Formazione

Bachelor's or Master's degree in Business/Fashion Management

Strumenti

CEGID

Excel

Descrizione del lavoro

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.About the jobStore ManagerIndustry: Designer toys and collectible piecesLocation: Milan, City CentreJob type: Full time, Fixed Term 1 yearWorking Hours: 40 hours per weekAbout POP MARTFounded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.POP MART has established a strong presence across key European markets, including the UK, France, Germany, Spain, Italy and the Netherlands. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.For more information, please visit www.popmart.com and our LinkedIn Career page.What to ExpectPOP MART is a fast-paced company with a young and multicultural team where you can expect to:Gain valuable professional experience covering the entire retail life cycleHave the opportunity to work with people from different countries and cultures in a collaborative environmentReceive structured customer service, retail operations, and product trainingBe proactively involved in the company’s growthBenefitsPOP MART offers our employees:Selected POP MART toys as appreciation gifts every monthA structured bonus/commission scheme in line with the company’s and team's performanceRegular team social eventsThe Role and CandidateWe are looking for a naturally confident Store Manager to lead the opening of our new store in a key area in the City Centre of Milan. This role is ideal for someone with experience in retail or luxury fashion, who thrives on building high-performing teams and delivering exceptional customer experiences.You will take full ownership of the store launch, from staff recruitment and pre-opening preparation to daily operations and sales performance, shaping the store culture from day one.ResponsabilitiesSupport the area manager in daily activities by actively contributing to the design of the Store's commercial and HR strategy360° management of your shop.Plan, implement and monitor the measures necessary to achieve and exceed sales objectives.Ensure and collaborate in the implementation of merchandising standards and optimize sales space to maximize profitability.Manage the warehouse by maintaining the correct stock level in compliance with product replenishment cycles and merchandising strategiesPossess good product and fashion knowledge.Know and apply brand and seasonal visual merchandising standards.Supervise the reception of customers, ensuring that it is in line with POP MART guidelines.Coordination of commercial and organizational activities particularly on your Store (animations, events, new launches, CRM campaigns)Train new joiners and accompany them on their path of growth and development in collaboration.Act as a role model and promote effective communication within the sales team.Monitor the performance of your team (KPIs and achievement of personal and store objectives) and animate it in order to achieve results.Analyze and animate KPIs relating to customer behavior (entrances, average receipt, pieces per receipt, etc.).Ensure the achievement of your department (budget and target achievement).Apply company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication) established by central services.Required Qualifications & ExperienceApplicants must have the right to work in Italy.At least 3-5 years experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) preferably in dynamic multinational retail contexts or Fashion Luxury.Knowledge of the main trade KPIs, confidence in budget management, analysis and daily reports.Agility, dynamism and problem solving.Strong results orientation.High predisposition in managing a team, guiding it towards objectives and creating a virtuous team spirit.Degree (bachelor's or master's degree) preferred.Excellent knowledge of Italian and English.Strong knowledge of Excel.Desirable (Not Essential)Knowledge of CEGIDYour ApplicationIf the opportunity sounds interesting to you, please apply with your updated CV via “Apply Now” or email to [e-mail].*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employeesbecause of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because ofany other status or condition protected by applicable federal, state or local law.