Retail Area Manager

POP MART ITALY S.R.L.; Lombardia; Híbrido; EUR 45.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly toy gifts

Training programs

Team social events

Corporate discounts

Employee assistance program

Bonus/commission schemes

Descripción de la vacante

POP MART ITALY S.R.L. is seeking an Area Manager to oversee all POP MART stores in Italy, ensuring excellent daily operations, sales performance and customer experience. This hybrid role combines hands-on store management with broader retail operations support across Italy.

The candidate will lead store teams, drive KPIs, and collaborate with Marketing, HR and Supply Chain to deliver merchandising excellence and growth. Fluency in Italian and English is required.

Formación

• 6+ years in retail operations overseeing multiple stores.
• Proven leadership in recruiting and developing store teams.
• Strong business acumen with KPIs, OPEX and cost control.
• Fluency in Italian and English; cross-functional collaboration.

Responsabilidades

• Oversee daily operations of all stores in the Italian market.
• Conduct store visits and audits to ensure standards.
• Support store openings and provide on-site guidance.
• Monitor sales trends, KPIs, and implement improvements.
• Lead merchandising and marketing initiatives.
• Hire and train store managers and staff.

Conocimientos

Retail operations

Leadership

Sales analysis

Visual merchandising

Communication

Microsoft Excel

PowerPoint

Italian English

Herramientas

Microsoft Excel

PowerPoint

Retail analytics tools

Descripción del empleo

Company Overview

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.

Company Information

Industry: Designer toys and collectible pieces

Location: Milan (Cordusio M1)

Job type: Full time - Permanent

Working Hours: 40 hours per week

Salary Range: 45k - 55k

About POP MART

Established in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. POP MART has established a strong presence across key European markets, including Spain, Italy, Netherlands, France, and the UK. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand’s position in the region. For more information, visit www.popmart.com and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to: Gain valuable professional experience covering the entire retail life cycle. Have the opportunity to work with people from different countries and cultures in a collaborative environment. Receive structured customer service, retail operations, and product training. Be proactively involved in the company’s growth.

Benefits

• Selected POP MART toys as appreciation gifts every month
• Comprehensive training and development programs
• Regular team social events
• Corporate Discounts
• Employee Assistance Program
• A structured bonus/commission scheme in line with the company’s and the individual’s performance

The Role and Candidate

The Area Manager will be responsible for overseeing all POP MART stores in Italy, ensuring seamless daily operations, sales performance and an exceptional customer experience. This is a hybrid role that requires a hands-on approach to store management while also supporting broader retail operations in Italy.

Responsibilities

• Oversee daily operations of all existing and upcoming store locations in the Italian market, ensuring operational excellence, efficiency, cleanliness and high service standards
• Conduct regular store visits and audits to assess performance, service quality, visual standards and operational compliance
• Act as the main point of contact for operational challenges and opportunities, ensuring smooth communication and fast problem resolution
• Support future store openings in Italy, providing operational guidance, best practices and on-site support
• Monitor sales performance, analyse trends and KPIs and identify areas for improvement
• Develop and implement strategies to optimise revenue, profitability, labour efficiency and cost control
• Contribute to the development of annual business plans and budgets for the area, tracking performance against targets
• Report regularly on area performance, risks and opportunities to senior management
• Support store teams in executing merchandising plans, product launches and marketing initiatives
• Ensure consistent and appealing product displays aligned with brand guidelines
• Oversee inventory flow, stock control, availability and loss prevention, working closely with Supply Chain teams
• Support the recruitment, onboarding and training of store managers and store-level staff
• Coach and motivate teams to achieve sales targets and deliver excellent customer service
• Conduct regular meetings and performance evaluations, fostering a strong performance-driven culture
• Ensure high standards of customer satisfaction and handle escalated customer issues when needed
• Ensure compliance with company SOPs, operational policies, safety standards and local retail regulations
• Work closely with internal teams such as Marketing, HR and Supply Chain as well as external stakeholders to continuously improve store operations and execution

Required Qualifications

• 6+ years of experience in retail operations with responsibility over multiple store locations, preferably within flagship or high-traffic retail environments
• Proven leadership experience with a strong track record in recruiting, coaching, motivating and developing store managers and store teams
• Solid business acumen with demonstrated ability to analyse sales performance, KPIs and financial data, including OPEX management and cost control
• Strong operational background with hands-on experience in daily store operations, operational excellence and customer experience enhancement
• Ability to translate data insights into concrete strategic and operational improvements in a fast-paced retail environment
• Good understanding of visual merchandising principles, inventory management, loss prevention and retail compliance
• Excellent problem-solving skills with a practical and execution-oriented mindset
• Strong communication and collaboration skills, with the ability to work effectively across functions and stakeholders
• Proficiency in Microsoft Excel, PowerPoint and retail analytics tools
• Fluency in Italian and English, any other European language is a plus
• Short notice period is highly preferred

Desirable but Not Essential Experience

• Experience in licensed merchandise, collectible toys, or designer product retail
• Familiarity with the Italian retail market and flagship store operations
• Experience in supporting new store openings and retail expansion projects

Equal Opportunity and Diversity Statement

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

About Our Mission

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.