Specialist - Milano Via Torino

Sephora; Milano; In loco; EUR 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discount

Product gifts

Welfare offers

Descrizione del lavoro

Sephora Milano via Torino is seeking a Specialist to lead in-store operations and enhance the customer journey. You will monitor KPIs, manage a team, and coordinate makeup, skincare, and fragrance departments while ensuring policy compliance and a high level of customer service.

The ideal candidate has 3–4 years in retail roles within multinational environments, strong KPI and budget awareness, and solid English communication.

Competenze

• 3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder).
• Experience in multinational retail environments is preferred.
• Knowledge of key commerce KPIs and budget management is required.

Mansioni

• Manage qualitative and quantitative KPIs and Omnichannel services (Sephora+, Click & collect, app downloads).
• Monitor team performances and define corrective actions.
• Develop team skills and manage department performance (makeup, skincare, fragrance, Sephora Collection).
• Ensure high-quality customer journey and compliance with guidelines and policies.
• Plan and coordinate in-store activities, events, and stockroom management.

Conoscenze

KPI knowledge

Budget management

Analysis & reporting

English proficiency

Relationships management

Descrizione del lavoro

PositionSpecialist - Milano via TorinoProfileAt Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, including +2000 in Italy and 15,000 in Europe and Middle East, we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.As a Specialist, and a valued member of Milano via Torino team, you will excel and enjoy this position if you are ready to actively handle the following missions:

Responsibilities

• Managing and monitoring qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket…) and Omnichannel services (Sephora+, Click & collect, App download).
• Monitoring team performances (both personal and store KPIs) and define corrective actions.
• Managing the department team and its performances, developing team members skills and talents.
• Ensuring quality standards of its own department (makeup, skincare, fragrance, Sephora Collection)Training on technical skills.
• Resolving any disputes.
• Developing team working spirit and animate every member of the team to make them achieve their goals.
• Informing the team through briefing about the current results and the daily/monthly objectives.
• Guaranteeing the best Costumer Journey ensuring guidelines respect.
• Monitoring and sharing daily results with Store Manager and all the team.
• Ensuring the respect of all the company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication).
• Managing performances of In Store services (internal, external)
• Organizing and planning the Booxi platform.
• Daily correspondence with Trade & Communication Department to coordinate activities and happenings in store (events, masterclass and Digiclass).
• Supporting Managers in daily activities, actively contributing to the development of the store's commercial and HR strategy.
• Managing the stockroom, maintaining optimal stock levels in accordance with product replenishment cycles and merchandising strategies.

Qualifications

• Minimum of 3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably within dynamic, multinational retail environments.
• Knowledge of key commerce KPIs, and confidence in budget management, analysis, and daily reporting.
• Business and goals orientationEnglish professional knowledgeRelationships managementAnalysis and reporting skills

Key Competencies

• Critical Thinking To approach situations with a global perspective, focusing on the most important aspects of problems by connecting different variables and factors.
• Drives ResultsTo effectively guide the completion of activities to achieve expected results.
• ResilienceTo ensure continuous performance even under stress or pressure, overcoming obstacles and learning from setbacks.
• Collaborate Actively contribute to teamwork.
• Excellence Orientation To prioritize tasks to be completed, making choices without sacrificing the appropriate level of excellence.
• Planning & Organization Ability to organize the workday based on assigned tasks and priorities.

How to be successful in the role and at Sephora

By staying results-oriented and proactive in this fast-paced and dynamic environment, you'll contribute to the success of Sephora.

Here, you will find

• Community: in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment, learning & growth: you will have the tools, space and opportunity to learn, innovate and lead.
• Meaningful Rewards: competitive tailored welfare offers, free beauty product gifts and access to discounts on Sephora products.
• Work that brings fulfillment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.
• Sephora Stands: positive social and environment impact activities organized by our “Sephora Stands” committee.

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

https://www.youtube.com/watch?v=1KzWX7e0ePk

Additional InformationContractImpiego a tempo indeterminatoExperienceMinimum 3 yearsTypeFull TimeFunctionVendita al dettaglio