Specialist - Milano

Sephora USA, Inc; Milano; Ibrido; EUR 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free beauty product gifts

Employee discounts

Descrizione del lavoro

Sephora Milano is seeking a Specialist to lead the Milano via Torino team and actively manage KPIs across retail operations. You will monitor team performance, train staff, ensure Sephora quality standards, and drive the customer journey to deliver exceptional service.

You will coordinate with store leadership, support daily activities, and contribute to the store's commercial and HR strategy. English proficiency is required for this multinational environment.

Competenze

• Minimum of 3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) in a multinational retail environment.
• Knowledge of key commerce KPIs, budget management, analysis and daily reporting.
• English professional knowledge.
• Strong relationships management and communication skills.
• Excellent analytical and reporting abilities.

Mansioni

• Manage and monitor qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket) and Omnichannel services.
• Monitor team performances and define corrective actions.
• Manage the department team, developing skills and talents.
• Ensure quality standards of makeup, skincare, fragrance, Sephora Collection.
• Train on technical skills and resolve disputes.
• Develop team spirit and motivate members to meet goals.
• Brief team on current results and daily/monthly objectives.
• Guarantee the best Customer Journey while respecting guidelines and policies.
• Coordinate activities with Trade & Communication Department and organize in-store events.

Conoscenze

Leadership

People management

English (professional)

KPIs analysis

Descrizione del lavoro

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including +2000 in Italy and 15,000 in Europe and Middle East, we c onnect customers and beauty brands within the world’s most passionate beauty community . With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the m ost unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

As a Specialist, and a valued member of Milano via Torino team, you will excel and enjoy this position if you are ready to actively handle the following missions:

• Managing and monitoring qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket…) and Omnichannel services (Sephora+, Click & collect, App download).
• Monitoring team performances (both personal and store KPIs) and define corrective actions.
• Managing the department team and its performances, developing team members skills and talents.
• Ensuring quality standards of its own department (makeup, skincare, fragrance, Sephora Collection)
• Training on technical skills.
• Resolving any disputes.
• Developing team working spirit and animate every member of the team to make them achieve their goals.
• Informing the team through briefing about the current results and the daily/monthly objectives.
• Guaranteeing the best Costumer Journey ensuring guidelines respect.
• Monitoring and sharing daily results with Store Manager and all the team.
• Ensuring the respect of all the company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication).
• Managing performances of In Store services (internal, external)
• Organizing and planning the Booxi platform.
• Daily correspondence with Trade &Communication Department to coordinate activities and happenings in store (events, masterclass and Digiclass).
• Supporting Managers in daily activities, actively contributing to the development of the store's commercial and HR strategy.
• Managing the stockroom, maintaining optimal stock levels in accordance with product replenishment cycles and merchandising strategies.

• Minimum of 3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably within dynamic, multinational retail environments.
• Knowledge of key commerce KPIs, and confidence in budget management, analysis, and daily reporting.
• Business and goals orientation
• English professional knowledge
• Relationships management
• Analysis and reporting skills

Here are the Key Competencies for this Role:

Critical Thinking

To approach situations with a global perspective, focusing on the most important aspects of problems by connecting different variables and factors.

To effectively guide the completion of activities to achieve expected results.

To ensure continuous performance even under stress or pressure, overcoming obstacles and learning from setbacks.

Actively contribute to teamwork.

Excellence Orientation

To prioritize tasks to be completed, making choices without sacrificing the appropriate level of excellence.

Ability to organize the workday based on assigned tasks and priorities.

How to be successful in the role and at Sephora:

By staying results-oriented and proactive in this fast-paced and dynamic environment, you'll contribute to the success of Sephora.

Here, you will find:

• Community: in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment, learning & growth: you will have the tools, space and opportunity to learn, innovate and lead.
• Meaningful Rewards: competitive tailored welfare offers, free beauty product gifts and access to discounts on Sephora products.
• Work that brings fulfillment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.
• Sephora Stands: positive social and environment impact activities organized by our “Sephora Stands” committee.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.