Specialist - Milano

LVMH Group; Milano; In loco; EUR 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounts on Sephora products

Free beauty product gifts

Descrizione del lavoro

Sephora Milano is seeking a Specialist to drive KPI performance, lead a diverse store team, and optimize omnichannel services across Sephora platforms. You will ensure quality standards in makeup, skincare, fragrance, and Sephora Collection while coaching colleagues to meet daily and monthly objectives.

The role emphasizes training on technical skills, resolving disputes, and fostering a collaborative team environment to deliver outstanding customer experiences.

Competenze

• Experience in managing qualitative and quantitative KPIs across retail channels.
• Budget management, analysis and daily reporting experience preferred.
• Strong leadership and team development capabilities.
• Proven ability to monitor and improve customer journey and service standards.

Mansioni

• Manage qualitative and quantitative KPIs and Omnichannel services (Sephora+, Click & collect, App).
• Monitor team performances and define corrective actions.
• Develop department team skills and talents.

Conoscenze

KPIs

Team leadership

Budget management

Customer journey

Sales analysis

Reporting

Descrizione del lavoro

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including +2000 in Italy and 15,000 in Europe and Middle East, we c onnect customers and beauty brands within the world’s most passionate beauty community . With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the m ost unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

As a Specialist, and a valued member of one of the Milano team, you will excel and enjoy this position if you are ready to actively handle the following missions:

• Managing and monitoring qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket…) and Omnichannel services (Sephora+, Click & collect, App download).
• Monitoring team performances (both personal and store KPIs) and define corrective actions.
• Managing the department team and its performances, developing team members skills and talents.
• Ensuring quality standards of its own department (makeup, skincare, fragrance, Sephora Collection)
• Training on technical skills.
• Resolving any disputes.
• Developing team working spirit and animate every member of the team to make them achieve their goals.
• Informing the team through briefing about the current results and the daily/monthly objectives.
• Guaranteeing the best Costumer Journey ensuring guidelines respect.
• Monitoring and sharing daily results with Store Manager and all the team.
• Ensuring the respect of all the company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication).
• Managing performances of In Store services (internal, external)
• Organizing and planning the Booxi platform.
• Daily correspondence with Trade &Communication Department to coordinate activities and happenings in store (events, masterclass and Digiclass).
• Supporting Managers in daily activities, actively contributing to the development of the store's commercial and HR strategy.
• Managing the stockroom, maintaining optimal stock levels in accordance with product replenishment cycles and merchandising strategies.

Do not hesitate to apply if you have:

• Minimum of 3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably within dynamic, multinational retail environments.
• Knowledge of key commerce KPIs, and confidence in budget management, analysis, and daily reporting.
• Business and goals orientation
• English professional knowledge
• Relationships management
• Analysis and reporting skills

Here are the Key Competencies for this Role:

Critical Thinking

To approach situations with a global perspective, focusing on the most important aspects of problems by connecting different variables and factors.

To effectively guide the completion of activities to achieve expected results.

To ensure continuous performance even under stress or pressure, overcoming obstacles and learning from setbacks.

Actively contribute to teamwork.

Excellence Orientation

To prioritize tasks to be completed, making choices without sacrificing the appropriate level of excellence.

Ability to organize the workday based on assigned tasks and priorities.

How to be successful in the role and at Sephora:

By staying results-oriented and proactive in this fast-paced and dynamic environment, you'll contribute to the success of Sephora.

Here, you will find:

• Community: in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment, learning & growth: you will have the tools, space and opportunity to learn, innovate and lead.
• Meaningful Rewards: competitive tailored welfare offers, free beauty product gifts and access to discounts on Sephora products.
• Work that brings fulfillment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.
• Sephora Stands: positive social and environment impact activities organized by our “Sephora Stands” committee.

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.