Sparx Customer Care

Nord Anglia Education; Venezia; Vor Ort; EUR 28.000 - 34.000; Vollzeit

Zusammenfassung

H-FARM Summer Academy seeks a proactive, customer-oriented professional to support families from initial inquiry through enrollment, on a fixed-term maternity cover. You will operate in a fast-paced international environment, collaborating with a motivated team to ensure a smooth journey for prospective participants and their families.

Responsibilities include email and phone support, data entry in Zoho CRM and Shopify, enrollment paperwork, payment status checks, campus event promotion,

Qualifikationen

• Bachelor’s or Master’s degree.
• Experience in customer service, admissions, sales, or client-facing roles.
• Excellent written and verbal communication in Italian and English (C1+).
• Strong Microsoft Office skills, especially Excel and PowerPoint.
• Customer-centric mindset with strong organizational abilities.

Aufgaben

• Provide e-mail and phone support to families throughout the customer journey, from inquiry to post-enrollment.
• Manage and collect leads using Zoho CRM and Shopify.
• Oversee enrollment-related administrative and back-office processes.
• Verify registration documents and monitor payment status with timely follow-ups.
• Promote programs through campus tours, Open Days, and events.
• Prepare reports and dashboards to monitor performance against targets.
• Support Marketing with surveys and customer satisfaction analysis.
• Contribute to delivering an exceptional customer experience for participants and families.

Kenntnisse

Customer service

Admissions

Sales

Italian–English communication

MS Office (Excel, PowerPoint)

Ausbildung

Bachelor's or Master's degree

Tools

Zoho CRM

Shopify

Jobbeschreibung

H-FARM Summer Academy empowers kids and teens to explore technology, develop new skills, and strengthen their English through an immersive experience on one of Europe’s most innovative campuses.

We are looking for a proactive and customer-oriented professional to join our team on a fixed-term maternity cover contract. The successful candidate will work in a dynamic, fast-paced international environment, collaborating with a highly motivated team.

Key Responsibilities

Provide e-mail and phone support to families throughout the customer journey, from initial inquiry to post-enrollment assistance.

Manage and collect leads and contacts using platforms such as Zoho CRM and Shopify.

Oversee administrative and back-office processes related to enrollments, ensuring data accuracy and completeness of required documentation.

Verify registration documents and monitor payment status, following up with families when necessary.

Promote H-FARM Summer Academy programs through campus tours, Open Days, and events.

Prepare and maintain reports and dashboards to monitor performance against business objectives and enrollment targets.

Support the Marketing team in creating surveys and analyzing customer satisfaction data.

Contribute to delivering an exceptional customer experience for prospective and current participants and their families.

Qualifications & Skills

Bachelor’s or Master’s degree.

Previous experience in customer service, admissions, sales, or client-facing roles is preferred.

Excellent written and verbal communication skills in both Italian and English (C1 level or above).

Strong proficiency in Microsoft Office, particularly Excel and PowerPoint.

Customer-centric mindset with excellent interpersonal and active listening skills.

Strong organizational abilities, attention to detail, and ability to solve problems in a fast-paced environment.

Job Responsibilities

Required Skills/Abilities

Please write the Required Skills/Abilities.

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