Spare Parts Specialist: Availability, Analytics & Aftersales

BYD EUROPE; Lombardia; Sur place; EUR 36 000 - 46 000; Plein temps

Résumé du poste

BYD EUROPE in Milan is seeking a Spare Parts Specialist to manage spare parts operations, ensure smooth order processing, stock availability and timely support to our dealer and service network. The ideal candidate will have minimum 3 years of experience in the automotive aftersales or spare parts sector, with strong Microsoft Excel skills (PivotTables, advanced formulas) and good English communication.

A customer-focused, analytical mindset is essential to drive service levels and stock

Qualifications

• Minimum 3 years of experience in automotive aftersales or spare parts.
• Good understanding of spare parts management processes and service network operations.
• Excellent knowledge of Microsoft Excel, including PivotTables and advanced formulas.
• Good command of written and spoken English.
• Strong analytical and problem-solving skills.
• Good organisational and interpersonal skills.
• Team-oriented mindset with a strong customer focus.

Responsabilités

• Manage spare parts orders, overseeing the process from receipt to fulfilment.
• Monitor spare parts availability and manage supply-related issues or shortages.
• Provide daily operational support to the service network and dealerships on parts, orders and logistics.
• Collaborate with Aftersales, Service and China Logistics to ensure high service levels.
• Prepare and update periodic reports on sales, stock levels, backorders and KPIs.
• Analyse data and monitor performance to identify opportunities for improvement.
• Maintain and update spare parts databases and related information systems.
• Support inventory planning activities and stock optimisation.

Connaissances

Analytical thinking

Organisational skills

Team player

Customer focus

English proficiency

Outils

Microsoft Excel

Description du poste

BYD EUROPE in Milan is seeking a Spare Parts Specialist to manage spare parts operations, ensure smooth order processing, stock availability and timely support to our dealer and service network. The ideal candidate will have minimum 3 years of experience in the automotive aftersales or spare parts sector, with strong Microsoft Excel skills (PivotTables, advanced formulas) and good English communication.

A customer-focused, analytical mindset is essential to drive service levels and stock