Software Technical Support Engineer - Travel & Training

Mindmatch; Milano; In loco; EUR 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus programs

Company pension plan

Employee stock purchase program

Descrizione del lavoro

Applied Materials in Dresden, Germany seeks a Software (Technical) Support Engineer to join the team. You will troubleshoot software systems, install and image software on ships and new tools, and validate releases in a high-precision manufacturing environment.

Role requires a degree in a related field, 2–4 years of software testing experience, and strong English communication; willingness to travel up to 50% across Europe and the US HQ is required.

Competenze

• A degree in Computer Engineering, Electrical Engineering, Automation or related.
• 2-4 years of professional experience in software testing, test cases, documentation, and network technology preferred.
• Strong communication skills in English, with German beneficial.
• Willingness to travel up to 50% to customer sites and HQ.

Mansioni

• Software System Troubleshooting - analyze reported problems & validate solutions, provide troubleshooting plans to discover root cause to deliver rapid resolution on systemic issues (Microsoft Server / Network Topology / Applications).
• Software Installation & Imaging - Install & configure software & images on ELS/NPI/FIF, document & perform first-of-kind installs on HVM tools, develop & train on software procedures.
• Software Test & Validation - Collect & incorporate customer test scenarios, construct simulators, execute test plans to validate software releases.
• Create, test, and verify installation/upgrade instructions for product releases.
• Understand, research, and resolve internal/external application and systems issues; investigate high-value problems.

Conoscenze

Software troubleshooting

English communication

Team collaboration

Multi-disciplinary teamwork

Problem-solving

Formazione

Degree in Computer/Electrical/Automation engineering

Strumenti

Microsoft Server

Networking

Software imaging

HVM tools

FIF tools

Descrizione del lavoro

Applied Materials in Dresden, Germany seeks a Software (Technical) Support Engineer to join the team. You will troubleshoot software systems, install and image software on ships and new tools, and validate releases in a high-precision manufacturing environment.

Role requires a degree in a related field, 2–4 years of software testing experience, and strong English communication; willingness to travel up to 50% across Europe and the US HQ is required.