Software (Technical) Support Engineer (F/M/D)

Applied Materials; Milano; In loco; EUR 60.000 - 83.000; Tempo pieno

Vantaggi offerti da questo lavoro

Onboarding with experts

Learning & development

Diverse projects

Bonus programs

Company pension plan

Employee stock purchase

Descrizione del lavoro

Applied Materials in Milan, Italy, is hiring a Software (Technical) Support Engineer to troubleshoot software systems, image software, validate tests, and document procedures on HV manufacturing tools. The role requires a degree in Computer/Electrical Engineering or Automation and 2–4 years in software testing, with strong English and willingness to travel.

The position includes onboarding with global experts, ongoing learning opportunities, and a mix of tasks in an innovative international

Competenze

• Requires a degree and 2–4 years in software testing, test cases, documentation, and network technology.
• Fluent English; German is beneficial.
• Strong communication, teamwork, and analytical skills.

Mansioni

• Troubleshoot software systems and validate solutions; develop troubleshooting plans.
• Install and image software on ELS, NPI, FIF, and HV Manufacturing tools; document first installs.
• Design and execute tests to validate software releases and create test simulations.
• Create, test, and verify installation/upgrade instructions for product releases.
• Investigate internal and external software issues and customer problems.
• Provide training to customers and CE on software products and tool operations.

Conoscenze

Software testing

Test cases

Documentation

English

German (beneficial)

Team collaboration

Analytical thinking

Formazione

Bachelor's degree in Computer/Electrical Engineering or Automation

Descrizione del lavoro

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

• Salary: €60,000.00 - €82,500.00
• Location: Dresden,DEU, Grenoble,FRA, Leixlip,IRL, Milan,ITA, Nijmegen,NLD

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible - while learning every day in a supportive leading global company.

Your key responsibilities as a Software (Technical) Support Engineer

• Software System Troubleshooting - analyze reported problems validate solutions, provide troubleshooting plans to discover root cause to deliver rapid resolution on systemic issues (Microsoft Server / Network Topology / Applications)
• Software Installation Imaging - Install configure software images on Early Learning Shipments (ELS) / New product Introductions (NPI) / First In Fab tools (FIF), document perform first of kind installs on High Volume Manufacturing tools (HVM), develop train on Software procedures
• Software Test Validation - Collect incorporate customer specific test scenarios, construct simulators for testing troubleshooting, execute test plans to validate software releases (test suit)
• Create, test, and verify installation/upgrade instructions for Applied Materials' product releases.
• Understand, research, and resolve internal and external application and systems issues, investigate in customer's high value problem (HVP), systematic bugs or systematic software failures.
• Customer Engagement Training - Foster customer trust in Applied Materials Software, consult on Factory Automation scenarios (FA), resolve questions on tool operations settings
• Provide on‑going training to customers and customer engineers (CE) for technical products and systems issues.
• Assist in analysis of customer OS performance, integration, and database management issues. Deliver updates and reports to managers, partners, and peers.

Your education and experience

• A degree in Computer Engineering, Electrical Engineering, Automation or related
• 2-4 years of professional experience in software testing, test cases, documentation, and network technology is preferred
• Strong communication skills in English, with German being beneficial as well
• A team player with a willingness to work in multi-disciplinary teams
• Explains complex information to others in straightforward situations
• Excellent analytical and organizational skills
• Willing to do business trips to customer in Europe and to the headquarters in the US, up to 50%

What you can expect from us

• Onboarding with industry experts from the Applied Materials global team and a local buddy.
• Learning and development opportunities through continuous professional training and personal skills development.
• A variety of tasks in an innovative and international technology company.
• Reasonable salary and benefits including bonus programs, company pension plan, employee stock purchase program

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 50% of the Time

Relocation Eligible: No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.