Software (Technical) Support Engineer (F/M/D)

Mindmatch; Milano; In loco; EUR 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus programs

Company pension plan

Employee stock purchase program

Descrizione del lavoro

Applied Materials in Dresden, Germany seeks a Software (Technical) Support Engineer to join the team. You will troubleshoot software systems, install and image software on ships and new tools, and validate releases in a high-precision manufacturing environment.

Role requires a degree in a related field, 2–4 years of software testing experience, and strong English communication; willingness to travel up to 50% across Europe and the US HQ is required.

Competenze

• A degree in Computer Engineering, Electrical Engineering, Automation or related.
• 2-4 years of professional experience in software testing, test cases, documentation, and network technology preferred.
• Strong communication skills in English, with German beneficial.
• Willingness to travel up to 50% to customer sites and HQ.

Mansioni

• Software System Troubleshooting - analyze reported problems & validate solutions, provide troubleshooting plans to discover root cause to deliver rapid resolution on systemic issues (Microsoft Server / Network Topology / Applications).
• Software Installation & Imaging - Install & configure software & images on ELS/NPI/FIF, document & perform first-of-kind installs on HVM tools, develop & train on software procedures.
• Software Test & Validation - Collect & incorporate customer test scenarios, construct simulators, execute test plans to validate software releases.
• Create, test, and verify installation/upgrade instructions for product releases.
• Understand, research, and resolve internal/external application and systems issues; investigate high-value problems.

Conoscenze

Software troubleshooting

English communication

Team collaboration

Multi-disciplinary teamwork

Problem-solving

Formazione

Degree in Computer/Electrical/Automation engineering

Strumenti

Microsoft Server

Networking

Software imaging

HVM tools

FIF tools

Descrizione del lavoro

Software (Technical) Support Engineer (f/m/d) MindMatch•Milano, Italy

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Applied Materials is the leader in semiconductor materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality.

We are looking for a Software (Technical) Support Engineer to join the team in Dresden, Germany in support of our PDC based inspection tools.

Your key responsibilities as a Software (Technical) Support Engineer

• Software System Troubleshooting - analyze reported problems & validate solutions, provide troubleshooting plans to discover root cause to deliver rapid resolution on systemic issues (Microsoft Server / Network Topology / Applications )
• Software Installation & Imaging - Install & configure software & images on Early Learning Shipments (ELS) / New product Introductions (NPI) / First In Fab tools (FIF), document & perform first of kind installs on High Volume Manufacturing tools (HVM), develop & train on Software procedures
• Software Test & Validation - Collect & incorporate customer specific test scenarios, construct simulators for testing & troubleshooting, execute test plans to validate software releases (test suit)
• Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.
• Understand, research, and resolve internal and external application and systems issues, investigate in customer's high value problem (HVP), systematic bugs or systematic software failures.
• Customer Engagement & Training - Foster customer trust in Applied Materials Software, consult on Factory Automation scenarios (FA), resolve questions on tool operations & settings
• Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.
• Assist in analysis of customer OS performance, integration, and database management issues. Deliver updates and reports to managers, partners, and peers.

Your education and experience

• A degree in Computer Engineering, Electrical Engineering, Automation or related
• 2-4 years of professional experience in software testing, test cases, documentation, and network technology is preferred
• Strong communication skills in English, with German being beneficial as well
• A team player with a willingness to work in multi-disciplinary teams
• Explains complex information to others in straightforward situations
• Excellent analytical and organizational skills
• Willing to do business trips to customer in Europe and to the headquarters in the US, up to 50%

What you can expect from us:

• Onboarding with industry experts from the Applied Materials global team and a local buddy.
• Learning and development opportunities through continuous professional training and personal skills development.
• A variety of tasks in an innovative and international technology company.
• Reasonable salary and benefits including bonus programs, company pension plan, employee stock purchase program

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 50% of the Time

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. xysqume

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.