Software Technical Support

Qualified Recruiter, LLC; Paderno Dugnano; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible hours

Smartworking

Career advancement

International environment

Descrizione del lavoro

Software Technical Support Engineer role focusing on validating, testing, and supporting additive manufacturing software. You will work with Customer Success, Engineering and R&D to troubleshoot issues and ensure customers achieve optimal performance from our technologies.

Ideal candidates have a technical diploma in automation/mechatronics, 1–2 years in automation/robotics, basic programming, and English fluency. We offer flexible hours, smartworking, and a dynamic, international environment.

Competenze

• Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field.
• 1-2 years of experience in a similar role within industrial automation or robotics; AM experience is a plus.
• Basic knowledge of programming languages such as C++, C#, or Java.
• Experience with industrial robots and robot programming; preferably with KUKA, ABB or Universal Robots.
• Valid driving license and own vehicle is required.
• Fluency in English is mandatory; Italian is a plus.

Mansioni

• Perform software testing and validation on additive manufacturing software, ensuring correct functionality and performance.
• Execute hands-on robotic 3D printing tests to validate toolpath planning, slicing processes, and printing quality on large-scale AM systems.
• Assist technical support and field engineering teams in troubleshooting Level 2 software issues, occasionally interacting with customers.
• Provide internal training and guidance to support teams for common Level 1 technical requests.
• Collaborate with R&D and software teams to report bugs, suggest improvements, and collect feedback from real production use.

Conoscenze

English fluency

Programming basics

Formazione

Technical diploma ITS in Industrial Automation or Mechatronics

Strumenti

KUKA

ABB

Universal Robots

Descrizione del lavoro

As a Software Technical Support Engineer, you will play a key role in validating, testing, and supporting the software used in additive manufacturing systems. You will work closely with the Customer Success, Engineering and R&D teams, helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.

Few examples of responsibilities:

• Perform software testing and validation on additive manufacturing software, ensuring correct functionality and performance.
• Execute hands-on robotic 3D printing tests to validate toolpath planning, slicing processes, and printing quality on large-scale AM systems.
• Help technical support and field engineering teams in troubleshooting Level 2 software-related issues, occasionally interacting with customers.
• Provide internal training and guidance to support teams to help them handle common Level 1 technical requests.
• Collaborate with R&D and software teams to report bugs, suggest improvements, and collect feedback from real production use.

Ideal Background:

• Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field
• 1- 2 years of experience in a similar role within industrial automation or robotics sector. Experience in Additive Manufacturing is a strong plus
• Basic knowledge of programming languages such as C++, C#, or Java
• Experience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots
• Valid driving license and own vehicle required
• Fluency in English is mandatory; Italian is a plus

What we offer:

• Flexible working hours and smartworking
• Opportunity for career advancement
• Friendly, international and innovative work environment
• Continuous learning and development opportunities