Software Technical Support Engineer

Caracol-am.com; Milano; Presencial; EUR 30.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Opportunity for career advancement

Friendly and innovative work environment

Continuous learning opportunities

Descripción de la vacante

Caracol-am.com in Milano is seeking a Software Technical Support Engineer to validate, test, and support software for additive manufacturing systems. Responsibilities include performing software testing, executing hands-on robotic 3D printing tests, and assisting technical support teams in troubleshooting.

The ideal candidate holds a technical diploma in Industrial Automation and has 1-2 years of experience in a related role. A friendly and innovative work environment with opportunities for career advancement awaits you.

Formación

• 1-2 years of experience in software technical support or related roles.
• Basic programming knowledge in C++, C#, or Java.
• Experience with industrial robots is a plus.

Responsabilidades

• Perform software testing and validation on Caracol's software.
• Execute robotic 3D printing tests for validation.
• Help troubleshoot Level 2 software-related issues.

Conocimientos

Software testing and validation

Technical support

Problem-solving

Knowledge of programming languages

Educación

Technical diploma (ITS) in Industrial Automation or Mechatronics

Herramientas

KUKA

ABB

Universal Robots

Descripción del empleo

As a Software Technical Support Engineer, you will play a key role in validating, testing, and supporting the software used in Caracol’s additive manufacturing systems. You will work closely with the Customer Success, Engineering and R&D teams, helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.

Few examples of responsibilities:

• Perform software testing and validation on Caracol’s additive manufacturing software, ensuring correct functionality and performance.
• Execute hands‑on robotic 3D printing tests to validate toolpath planning, slicing processes, and printing quality on large‑scale AM systems.
• Help technical support and field engineering teams in troubleshooting Level 2 software‑related issues, occasionally interacting with customers.
• Provide internal training and guidance to support teams to help them handle common Level 1 technical requests.
• Collaborate with R&D and software teams to report bugs, suggest improvements, and collect feedback from real production use.

Ideal Background:

• Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field
• 1‑2 years of experience in a similar role within industrial automation or robotics sector. Experience in Additive Manufacturing is a strong plus
• Basic knowledge of programming languages such as C++, C#, or Java
• Experience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots
• Valid driving license and own vehicle required
• Fluency in English is mandatory; Italian is a plus

What we offer:

• Flexible working hours and smartworking
• Opportunity for career advancement
• Friendly, international and innovative work environment
• Continuous learning and development opportunities

Caracol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in shaping the future of Additive Manufacturing! Apply today and be part of our success story.