Technical employee AM Automatic Machines Published: 21/03/2025

Amdistributori; Brescia; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Company cafeteria

Performance bonus

Overtime pay

Thirteenth-month salary

Job summary

Amdistributori, located in Brescia, is seeking a Technical Support Employee to join their assistance team. The role involves providing remote support to field technicians, assisting with configuration changes, and analyzing technical issues.

The ideal candidate should have at least 5 years of experience in technical support roles, possessing strong planning skills and a high learning aptitude. The position offers a full-time contract with additional benefits, including performance bonuses and overtime pay.

Qualifications

• At least 5 years in a similar role.
• Preferred experience in Technical Support Employee of 3 years.

Responsibilities

• Provide remote support to field technicians for fault resolution.
• Assist in configuration changes and explain product functionalities.
• Analyze technical issues remotely.
• Open service tickets to report malfunctions.

Skills

Basic knowledge of electronics and IT

Strong planning skills

High learning aptitude

Basic knowledge of data networks

Job description

AM Automatic Machines is looking for a Technical Support Employee to strengthen our assistance team.

Responsibilities:

Provide remote support to field technicians for fault resolution

Assist in configuration changes and explain product functionalities

Analyze technical issues remotely

Open service tickets to report malfunctions

Requirements:

Experience: At least 5 years in a similar role (technical support and maintenance)

Skills:

Basic knowledge of electronics and IT

Strong planning skills and ability to work toward objectives

High learning aptitude

Preferred: basic knowledge of data networks

Soft Skills:

Goal-oriented and flexible

Excellent communication and interpersonal skills

Problem-solving and proactive attitude

What we offer:

Initial training on our products

Salary (RAL) based on experience, Metalworking National Contract (CCNL Metalmeccanico)

Location: Brescia or nearby province

Working Hours:

Full-time

Monday to Friday

Contract Type:

Company cafeteria

Additional Compensation:

Performance bonus

Overtime pay

Thirteenth-month salary

Experience:

Technical Support Employee: 3 years (preferred)