MGM Rewards Manager - Bellagio

MGM Resorts; Bellagio; On-site; EUR 80,000 - 116,000; Full time

Benefits offered by this job

Wellness incentive programs

Employee dining discounts

Free parking

Health & Income Protection benefits

Professional development & networking

Job summary

MGM Resorts in Las Vegas is seeking a seasoned Players Club Manager to oversee program development and execution, ensuring a superior guest experience across properties. You will collaborate with operating teams to analyze KPIs, identify opportunities, and implement solutions that enhance guest satisfaction.

The role requires leadership in a gaming environment, with a track record of managing programs, engaging employees, and aligning with company goals.

Qualifications

• Bachelor's Degree in hospitality, management, or related field.
• 2+ Years of prior relevant experience as a manager or supervisor role in Slot Operations or a gaming environment required.
• Ability to work varied shifts, including weekends and holidays required.

Responsibilities

• Strategize with management to meet department, property and corporate goals and financial initiatives through KPI analysis.
• Analyze data and adjust strategy to improve guest experience through development and implementation of new programs, services, products, and technology.
• Develop and implement programs to increase employee engagement and guest service aligned with property and company goals.
• Create and maintain a work environment that promotes client service, teamwork, performance feedback, recognition, respect, and satisfaction with hiring, training, and succession planning.
• Regularly reviews and updates departmental policies and procedures to stay current.

Education

Bachelor's Degree in hospitality, management, or related field

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Are you ready to JOIN THE SHOW ?

THE JOB:

The Players Club Manager oversees and coordinates the development, execution, and sustainability of program improvement initiatives in support of the properties' overall guest experience strategy. This role will respond and proactively identify needs and issues, develop recommendations, and manage the implementation of solutions with property operating teams to enhance the delivery of programs and improve the guest experience. All duties are to be performed in accordance with departmental and property policies and procedures.

THE DAY-TO-DAY:

• Strategize with management to meet all department, property and corporate goals and financial initiatives through the analysis of KPIs
• Analyze data and make necessary adjustments to current strategy to improve guest experience through research, development, evaluation, and implementation of new programs, services, products, and technology to maintain competitive position in the market
• Develops and implements programs to increase and improve employee engagement and guest service and aligns with all property and company goals
• Create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company's commitment to engagement, purpose, and respect
• Regularly reviews and updates departmental policies and procedures to ensure practices are relevant and up to date

THE IDEAL CANDIDATE:

• Bachelor's Degree in hospitality, management, or related field required
• 2+ Years of prior relevant experience as a manager or supervisor role in Slot Operations or a gaming environment required
• Ability to work varied shifts, including weekends and holidays required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19882