Signavio Program Manager: Global BPM & ERP Transformation Lead

Johnson & Johnson Co.; Latina; Ibrido; EUR 71.000 - 122.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual bonus

Vacation days

Parental leave

Bereavement leave

Well-being reimbursement

Insurance plans

Career growth

Descrizione del lavoro

Johnson & Johnson in Latina, Italy, is seeking a hands-on Signavio Program Manager to lead deployment, support, and adoption of our process management program across the enterprise. This hybrid role combines technical delivery with governance, change management, and cross-functional collaboration to deliver measurable process excellence.

You will own integrations with core systems, design governance models, and build training and enablement materials while coaching teams and managing vendor

Competenze

• Minimum of High School or equivalent diploma/degree is required.
• Bachelor’s / University or equivalent degree strongly preferred.
• 8 years of relevant work experience including 5 years leading SaaS deployment/support programs, preferably in BPM/process management tools.
• Demonstrable experience with Signavio or similar process management platforms (process modeling/BPM tools).
• Strong technical understanding of integrations (APIs, webhooks), identity and access controls, and enterprise application architecture.
• Experience with IT service management and support practices (incident/change/problem management, SLAs).
• Proven ability to engage stakeholders and drive cross-functional change and adoption.
• Excellent written and verbal communication; experience building training and documentation materials.

Mansioni

• Lead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, and post-go-live support).
• Own the production stability and day-to-day support model (incident management, triage, root cause analysis, and SLA tracking).
• Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change.
• Configure and maintain platform settings, libraries, templates, process repositories, and user access controls.
• Design and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions.
• Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials.
• Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews.
• Measure program success and report KPIs (uptake/adoption, availability, time-to-resolution, process coverage, compliance metrics).
• Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management.
• Supervise and coach direct reports and contractors supporting deployments, integrations, and application support.

Conoscenze

Business Process Mapping

Process Management

SaaS Deployment

Signavio

Formazione

High School or equivalent

Bachelor’s degree or higher

Strumenti

Signavio

Descrizione del lavoro

Johnson & Johnson in Latina, Italy, is seeking a hands-on Signavio Program Manager to lead deployment, support, and adoption of our process management program across the enterprise. This hybrid role combines technical delivery with governance, change management, and cross-functional collaboration to deliver measurable process excellence.

You will own integrations with core systems, design governance models, and build training and enablement materials while coaching teams and managing vendor