Service Team Leader - Italy & Balkans

Sungrow Europe; Lombardia; On-site; EUR 90,000 - 120,000; Full time

Job summary

Sungrow Europe is seeking a Service Team Leader for Italy & Balkans to lead a distributed team of PMs, field engineers, and O&M staff. You will own PV/BESS project lifecycles from contract through long-term service and drive performance, budgets, and SLA adherence across the region. Milan-based with ~40% travel.

You will also manage service partner networks, escalate complex issues, and apply AI/data tools to improve efficiency while coordinating with HQ and country leadership.

Qualifications

• Degree in Electrical, Electronic, Industrial or Energy Engineering or equivalent.
• 5+ years in utility-scale PV and/or BESS with project delivery or O&M experience.
• Strong leadership of technical teams and service partners.
• Solid understanding of inverters, MV equipment, BESS, SCADA and RCA.
• Experience with EPC/supply contracts, warranties and SLAs/LTSAs.
• Budget accountability and KPI delivery for regional services.
• Hands-on knowledge of AI and data tools (Power BI, CRM).
• Italian and English at C1 level; Spanish a plus.
• Based in Milan with ~40% travel.

Responsibilities

• Lead, develop and inspire a distributed team of PMs, engineers, and O&M staff.
• Own the full life cycle of PV and BESS projects from contract to O&M.
• Grow and manage regional service partner network with cost controls and QoS.
• Deliver regional budget and financial KPIs with regular reporting to HQ.
• Act as senior escalation point for customers and EPCs; manage claims with Legal.
• Guide resolution of complex field issues using diagnostics and AI/data tools.

Skills

Team leadership

Project delivery

Budget management

Stakeholder management

Problem solving

Bilingual English/Italian

Education

Electrical/Electronic/Industrial/Energy Engineering degree

Tools

Power BI

CRM

SCADA

AI data tools

Job description

Your mission

Ciao a tutti! We're thrilled to introduce a key role at the heart of one of Europe's fastest-growing utility-scale PV and storage markets: the Service Team Leader - Italy & Balkans. Sungrow is the number one supplier in Italy and the Balkans, and you would lead the team that turns every signed contract into an operating, well-served plant.

Curious what this is all about? Let's dive right in:

• Lead, develop and inspire a distributed team of Delivery Project Managers, Field Service Engineers, O&M and Local Service Operation, building a culture of ownership, regular 1:1s and open communication together with Local HR, the Country Manager and the Regional Manager.
• Own the full life cycle of our PV and BESS projects, from contract signature to long-term O&M, covering schedule, scope, budget, quality, acceptance and service performance (warranty, SLA/LTSA, availability and spare parts).
• Grow and manage our regional service partner network, including selection, framework agreements, performance and cost, and better ways of working in planning, HSE, documentation and quality.
• Deliver the regional budget and financial KPIs, keeping a close eye on costs, margins, deviations, provisions and partner spend, with regular reporting to management and HQ.
• Act as senior technical and contractual escalation point for customers and EPCs, lead claim management with Legal, and support the commercial team in supply and LTSA negotiations on scope, SLAs, guarantees and liabilities.
• Guide the resolution of complex field issues (diagnostics, RCA, SCADA and log analysis) and drive efficiency by redesigning data-heavy activities with AI and data tools.

Your profile

All right, all right, that was intriguing, wasn't it? Now, to fit this role and feel at home in it for a long time, your ideal background looks a lot like this:

• Degree in Electrical, Electronic, Industrial or Energy Engineering, or an equivalent technical background.
• 5+ years in utility-scale PV and/or BESS (project delivery, service or O&M), with proven experience hiring, developing and leading technical teams.
• Solid technical understanding of inverters, MV equipment, BESS and SCADA/control systems, with the ability to challenge and validate RCAs.
• Contractual and legal know-how in EPC and supply contracts, warranties, SLAs/LTSAs, penalties, liabilities and liquidated damages, plus experience handling claims and disputes.
• Experience managing service partners and budgets, with accountability for financial KPIs.
• Hands‑on working knowledge of AI and data tools (LLM‑based assistants, Power BI, CRM), with examples of efficiency gains you have delivered.
• Italian and English at C1 level are required; Spanish at B1 or above is a plus.
• Based in Milan, with around 40% travel across Italy and the Balkans.

Why us?

Join the ETS organization of a global leader in greentech, working on inverters, energy storage and utility-scale PV projects that power the energy transition.

Report to the Head of ETS Ibérica & Italia and work closely with the Country Manager, Regional Manager, Engineering and HQ colleagues.

Enjoy real autonomy to decide, as the senior technical and contractual reference for the region. Shape how AI and data tools are used in service and delivery, and see the gains spread across the team. Work from our Milan base, in a dynamic, international and fast‑growing environment.

About Us

We are a green tech company with young creative minds.

We are fighting every day to make our mission happen – Clean Power for All!

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Welcome at Sungrow

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility‑scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Want to know more? Check out what working with us is like!