SERVICE SENIOR SPECIALIST

Elco Cuenod Ecoflam; Resana; On-site; EUR 40,000 - 58,000; Full time

Job summary

Elco Cuenod Ecoflam is seeking a Senior Service Specialist to lead installation, commissioning, and maintenance of advanced burner systems on-site, ensuring peak efficiency and safety. You will troubleshoot complex mechanical and electrical failures, calibrate air-fuel ratios, and ensure compliance with local standards.

You will mentor junior technicians, prepare detailed technical reports, and collaborate with customers to optimize energy efficiency.

Qualifications

• 5–8 years of hands-on field service experience in burner/combustion (Power Gen, HVAC, or Industrial Process).
• Deep knowledge of gas, oil, and dual-fuel burner technologies.
• Strong command of PLC-based burner management systems (BMS) and flame safeguards.
• Ability to read P&IDs and electrical schematics; relevant certifications (gas fitter, PED, ATEX) preferred.

Responsibilities

• Diagnose complex mechanical and electrical failures on industrial burners and control systems.
• Lead on-site commissioning and startup with precise air-fuel calibration.
• Perform preventative maintenance to maximize system longevity and minimize downtime.
• Provide technical advisory and energy-efficiency recommendations to clients.
• Mentor junior field technicians and prepare site visit reports for customers and stakeholders.

Skills

Burner expertise

Troubleshooting

Commissioning

BMS/PLC knowledge

Job description

We are seeking a highly skilled and motivated Senior Service Specialist to join our technical team. In this role, you will be the primary technical authority for the installation, commissioning, and maintenance of advanced burner systems. You will handle complex troubleshooting on-site, provide expert guidance to junior technicians, and ensure our clients' thermal processes operate at peak efficiency and safety.

Key Responsibilities

• Advanced Troubleshooting & Repair: Diagnose complex mechanical and electrical failures on industrial burners, combustion control systems, and fuel delivery skids.
• Commissioning & Start-up: Lead the on-site startup of new burner installations, ensuring precise calibration of air-fuel ratios and compliance with local environmental standards.
• Preventative Maintenance: Execute and oversee scheduled maintenance programs to maximize system longevity and prevent unplanned downtime.
• Technical Advisory: Act as a subject matter expert for clients, providing recommendations on system upgrades, energy efficiency improvements, and safety retrofits.
• Leadership & Mentoring: Support and train junior field service technicians, fostering a culture of technical excellence and safety.
• Reporting: Prepare detailed technical reports, combustion analysis logs, and site visit summaries for both customers and internal stakeholders.

Required Qualifications & Skills

• Experience: Minimum of 5–8 years of hands-on experience in field service specifically within the burner/combustion industry (Power Gen, HVAC, or Industrial Process).
• Technical Proficiency: * Deep knowledge of gas, oil, and dual-fuel burner technologies.
• Strong command of PLC-based burner management systems (BMS) and flame safeguards.
• Ability to read and interpret complex P&IDs, electrical schematics, and technical manuals.
• Certifications: Valid gas fitter licenses or relevant electrical/mechanical certifications (e.g., PED, ATEX knowledge) are highly preferred.
• Soft Skills: Exceptional problem-solving skills, a "customer-first" mindset, and the ability to work independently in high-pressure environments.
• Mobility: Willingness to travel to client sites (frequent regional or occasional international travel).
• Language: Fluency in English (technical and conversational) is mandatory.

The compensation package will be determined based on the candidate’s experience, skills and the scope of the role, applying objective and gender‑neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone. As a reference, for such position we offer a salary ranging between 40.000 € and 58.000 €. This position is covered by the CCNL Metalmeccanici Industria.