Service Engineer

Eda Industries S.p.A.; Santa Rufina; À distance; EUR 36 000 - 52 000; Plein temps

Résumé du poste

Eda Industries S.p.A. seeks a Service Engineer to install and configure EDA solutions at customer sites, ensuring proper operation and adherence to technical specifics.

The role requires diagnosing and repairing complex systems, providing on-site support, and training customers in proper use and basic maintenance. Strong electronic and diagnostic skills are essential, along with independent problem-solving abilities.

Qualifications

• Proficiency in using diagnostic tools to troubleshoot complex testing and burn-in systems.
• Strong knowledge of electronic circuits and ability to read electrical diagrams.
• Excellent communication skills to explain solutions clearly to customers.

Responsabilités

• Install and configure EDA solutions at customer sites, ensuring proper operation.
• Plan and execute preventive maintenance to minimize downtime.
• Diagnose and resolve technical problems on complex systems and perform repairs.
• Provide on-site technical support and ensure high customer satisfaction.
• Provide training to customers on equipment use and basic maintenance.

Connaissances

Diagnostic tools

Electronics knowledge

Customer communication

Independent troubleshooting

Formation

Engineering degree or technical diploma

Description du poste

We are looking for a Service Engineer with advanced technical knowledge of testing and burn-in systems and electronic skills.

Work Tasks

• Install and configure EDA solutions at customer sites, ensuring proper operation and compliance with technical specifics
• Plan and execute preventive maintenance activities on systems and equipment to prevent malfunctions and reduce downtime
• Diagnose and resolve technical problems on complex systems, performing repairs efficiently to ensure customer business continuity
• Provide technical support at customer sites, promptly resolving issues that may arise and ensuring a high level of customer satisfaction
• Provide training to customers on the correct use of equipment and basic maintenance processes to maximize operational efficiency
• Implement upgrades and modifications to systems as needed, ensuring that equipment is aligned with the latest technology standards
• Create and maintain detailed intervention reports, including performed upgrades, performed repairs and replaced parts
• Work closely with technical support, R&D and engineering teams to solve complex problems and continuously improve EDA solutions

Requirements

• Proficiency in using diagnostic tools and solving technical problems on complex testing and burn-in systems
• Knowledge of electronic circuits and testing equipment, ability to read and interpret electrical diagrams
• Ability to proactively solve problems and find quick and effective solutions
• Excellent communication skills to interact with customers and provide them with clear and understandable support
• Ability to work independently and manage technical interventions based on customer needs
• Degree in Technical Field (Engineering, Management Engineering) or Technical Diploma

Classification

• Place of work: Cittaducale (RI)
• Working hours: full time
• Contract type: “CCNL Metalmeccanico Confapi PMI” with level and remuneration commensurate with the candidate’s actual experience.