Service Sales Support Specialist - Area Manager

USTBC ABB Installation Products Inc.; Dalmine; Hybrid; EUR 32,000 - 40,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work options

Wellbeing support

Job summary

ABB's Service Division seeks a Service Sales Support professional in Lombardia to collaborate with the Sales organization and customers throughout the proposal process. You will prepare technical descriptions, determine costs, and deliver final documentation as a key technical resource for the assigned area.

In this hybrid role, you will analyze customer needs and competitive offers, oversee project profitability, and drive sales growth for LV and MV portfolios across multiple markets and

Qualifications

• Engineering degree preferred.
• Fluent in Italian and English; additional languages a plus.
• Experience with SAP and Salesforce CRM and multi-country sales coordination.

Responsibilities

• Prepare technical descriptions of products and technology for proposals.
• Determine costs and prepare final documentation for offers.
• Act as a key technical resource in the assigned area.
• Analyze customer needs and competitor offers to support sales decisions.
• Oversee profitability and ensure alignment with ABB standards and KPIs.

Skills

Sales enablement tools

CRM platforms

Multi-country coordination

Communication skills

Negotiation

Stakeholder management

Teamwork

Education

Engineering degree or related field

Tools

SAP

Salesforce

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Sales Support Manager

Your role and responsibilities

You will have the opportunity to collaborate in conjunction with the Sales organization and customers throughout the proposal process by preparing technical descriptions of the applied products and technology. Each day, you will determine costs, prepare final documentation, and serve as a key technical resource in the assigned area. You will also showcase your expertise by performing lost proposal analysis, identifying potential cause, and recommending future actions.

Work Model: #LI-Hybrid.

In this role, you'll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:

• Supporting the local Sales organization and customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers.
• Preparing / supporting in the preparation of technical/commercial offers based on customer specification requirements, local business/feeder factory indications, and Sales organization directives.
• Analyzing customer needs and competitor offers through information from general market and the Sales organization.
• Overseeing overall profitability for the proposed solution to the sales organization.
• Ensure world-class technical and commercial support for internal and external customers across multiple markets and countries and drive sales growth, monitor business results, and enable countires in your assigned area to successfully sell our Low Voltage and Medium Voltage product portfolio, whilst overseeing estimations, bids, and proposals ensuring alignment with ABB standards, commercial targets, and Operational Results (OR) KPIs.
• Develop and implement the local sales support strategy aligned with ABB Electrification Service (ELSE) global vision; monitor, review, and adjust approach to ensure continuous improvement and market competitiveness.
• Monitor project pipeline, identify sales opportunities, remove blockers, drive enablement initiatives for LV and MV product portfolio in your assigned area.

Qualifications for the role

• Expertise in LV & MV electrical product portfolios and the electrification/electrical distribution market; or equivalent circuit breakers, switchgear, and retrofit solutions.
• Degree in Engineering or related field is preferred.
• Adept with sales enablement tools, CRM platforms (SAP, Salesforce, or equivalent), and project pipeline management methodologies; experience with multi-country sales coordination and international market dynamics.
• You are passionate about teamworking, strategic thinking, you are captivated by driving sales growth, solving complex customer challenges through innovative sales approaches.
• You are fluent in Italian and English; proficiency in additional European languages (German, French, Spanish) is a plus.
• You demonstrate strong communication, negotiation, and stakeholder management skills.

Compensation Package

As part of our commitment to transparency, we want to share the compensation details for this position:

• Applicable CBA: Metalmeccanico
• Minimum annual salary: € 36.000,00
• Variable Pay: Eligible for Company Productivity Bonus
• The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.

Benefits as per policy

• Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families.
• Welfare plan with a wide range of personalized services, Canteen provided.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.