Service Product Engineer - MoorMaster

Cavotec; Nova Milanese; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading engineering company is seeking a MoorMaster Service Product Engineer to provide technical support for customers worldwide. The ideal candidate will possess an engineering degree and strong troubleshooting skills, with experience in negotiating international warranty contracts. Responsibilities include maintaining product knowledge, providing engineering support, troubleshooting warranty issues, and collaborating with Field Service teams. This position is based near Milan, Italy.

Competenze

• Engineering degree or equivalent background required.
• Experience in negotiating international warranty contracts.
• Worked in a multicultural environment.

Mansioni

• Maintain expert level of assigned products’ knowledge and application.
• Provide engineering support for product modifications.
• Act as a technical liaison between Field Service and Engineering.
• Troubleshoot problems and attempt to identify causes for warranty issues.
• Support Field Service troubleshooting and provide technical customer service.

Conoscenze

Strong troubleshooting skills

Strong interpersonal skills

Formazione

Engineering degree or equivalent

Strumenti

JIRA

Salesforce

MS Office

Descrizione del lavoro

Cavotec is a leading engineering company with 50 years of heritage in innovation, designing and delivering advanced connection and electrification solutions that drive the decarbonisation of ports and industrial applications. With five decades of experience, our systems ensure safe, efficient, and sustainable operations for a diverse range of customers and applications worldwide.

We are looking for an Engineer with strong troubleshooting skills, a passion for continuous learning, and the ability to collaborate effectively with global teams.

As a MoorMaster Service Product Engineer, you will support customers worldwide using tools such as JIRA, Salesforce, MS Office, and remote access solutions.

You will assist field service teams, troubleshoot complex systems, assess warranty cases, and support sales-related technical activities.

Responsibilities

• Maintain expert level of assigned products’ knowledge and application.
• Provide technical expertise in support of improvements to existing product designs and/or propose new products’ concepts for further development by engineering.
• Provide engineering support to the process of modification of existing products to meet customer requirements, while retaining product function and quality.
• Act as a technical liaison between Field Service organization, Engineering and Operations influencing and persuading internal and external customers, with a proactive and can-do attitude, about the effectiveness of the new design solution proposed.
• Assist in resolving design related non conformities, ensuring quality processes are rigorously followed through Eight Disciplines Problem Solving (8D) and remedial actions are implemented by the CoE.
• Identify and propose solutions to elevate any technical or project related risks.
• Achieve expected quality standards and delivery time of service products in accordance with contractual obligations and Cavotec standards.
• Troubleshoot problems and attempt to identify causes for warranty problems in order to prevent and eradicate repeat occurrences.
• Cooperate with Field Service organization, Engineering and Sales departments to resolve matters regarding the warranty of sold products/solutions.
• Support the Service Spare Parts Manager in the identification of the spare parts.
• Support the Service Managers in the preparation of the technical document for the Field Service organization to execute the job.
• Support Field Service trouble shooting and diagnostic, propose remedial actions providing technical Customer Service and conducting product training on an as needed basis.
• Review and validate the assigned products’ documentation including O&M manuals.

Qualifications

• Engineering degree or equivalent background required;
• Experience in negotiating international warranty contracts;
• Worked in a multicultural environment;
• Strong interpersonal skills;

Location: Near Milan (Italy) or near Bergen (Norway) or near Helsinki (Finland)