Service Engineer Jobs in Bologna, Italy

Jekson Vision GmbH; Bologna; On-site; EUR 32,000 - 52,000; Full time

Job summary

Jekson Vision in Bologna, Italy seeks an onsite service engineer to install, support, and service automation systems at customer sites. You will resolve technical issues in collaboration with software, embedded, and CCD teams, and ensure accurate service reporting and proactive customer communication.

You will coordinate with Sales, CCD, and Dispatch to manage supply and RMA processes, conduct customer trainings, and maintain installation checklists for future reference.

Qualifications

• Experience in service and troubleshooting embedded systems.
• Experience with pharma packaging machinery.
• Ability to coordinate with sales, dispatch and CCD teams.

Responsibilities

• Onsite visit for installation and support to resolve technical issues.
• Coordinate with technical/software team to remove bugs.
• Coordinate with sales and dispatch for supply issues.
• Resolve technical and non-technical issues onsite.
• Provide solutions to software/hardware issues with software/embedded/CCD teams.
• Prepare service reports and issue-based MOM.
• Coordinate with CCD, Sales to complete RMAs.
• Conduct customer trainings on Jekson Vision System and maintain documentation.
• Maintain pre-installation checklists and site installation records.
• Reference installation records for future work.
• Plan AMC for out-of-warranty systems with sales.
• Regularly audit customer sites and suggest upgrades.

Skills

Embedded systems

Pharma machinery servicing

PLC integration

Electrical troubleshooting

Education

Diploma / B.E / B.Tech (Electrical / Electronics / Mechanical)

Job description

• Onsite Customer visit for Installation & Support to resolve all technical issues
• Coordination with technical/software team for removing “Bugs”
• Coordination with sales and coordination team for all supply issues
• Resolve all the technical & non technical issue onsite.
• Provide solution to software/hardware issue in consultation with Software / Embedded / CCD team
• Discussion with customer and resolve all issues
• Preparation of Service Reports and Issue wise MOM
• Completion of RMA in coordination with CCD, Sales & Dispatch for proper handling of returnable and non-returnable material
• Regular training program at customer end in order to educate regarding Jekson Vision System and maintaining proper documentation for the same and its efficient storage
• Maintain a complete pre-installation checklist and checklist of all the installation done at customer place and to provide the copy of the same to Sales & CCD
• Synchronize the same to be used as reference
• For all out of warrantee systems plan for AMC, in consultation with sales team
• Regular Audit at Customer end to check the working status and to provide suggestion for up-gradation if required

Educational Qualification

• Diploma / B.E / B.Tech (Electrical / Electronics / Mechanical)

Preferred Candidate Profile

• Service & trouble shooting of embedded systems
• Service & troubleshoot for pharma machinery (Primary / Secondary packaging)
• Service & troubleshoot for pharma process machinery
• Integration of system of PLC or Non-PLC base machines
• Ability to travel across the World

Preferred Field Experience

• Emerging Technology
• Automation
• Pharma Machinery
• People Management
• Negotiation
• Relationship
• Analytical and problem solving
• Good oral and written communication
• Time Management
• Ethical behavior
• Adapting to change in work environment
• Stay abreast with technical knowledge
• Problem solving

Apply to Jekson Vision

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