Onsite Service Engineer - Pharma & Automation

Jekson Vision GmbH; Milano; On-site; EUR 40,000 - 70,000; Full time

Job summary

Jekson Vision GmbH is seeking an onsite service engineer to perform installation, support, and issue resolution at customer locations worldwide. You will collaborate with software and CCD teams, address hardware and software problems, and deliver training while maintaining thorough service reports.

The role requires a Diploma/B.E./B.Tech in electrical/electronics/mechanical fields, strong troubleshooting of embedded systems, and willingness to travel globally.

Qualifications

• Experience in service and troubleshooting of embedded systems.
• Ability to diagnose and fix hardware/software issues on pharma machinery.
• Willingness to travel globally to customer sites.
• Strong communication with customers and internal teams.

Responsibilities

• Conduct onsite installation, service visits and issue resolution at customer sites.
• Coordinate with technical/software teams to address bugs and with sales for supply issues.
• Prepare service reports and meeting minutes for each visit.
• Coordinate RMA processes with CCD, Sales and Dispatch for returnable/non-returnable materials.
• Deliver training to customers and maintain installation checklists and documentation.
• Propose upgrades and optimizations during audits and at customer sites.

Skills

Embedded systems service

Technical troubleshooting

Customer support

PLC integration

Travel readiness

Education

Diploma / B.E / B.Tech (Electrical / Electronics / Mechanical)

Job description

Jekson Vision GmbH is seeking an onsite service engineer to perform installation, support, and issue resolution at customer locations worldwide. You will collaborate with software and CCD teams, address hardware and software problems, and deliver training while maintaining thorough service reports.

The role requires a Diploma/B.E./B.Tech in electrical/electronics/mechanical fields, strong troubleshooting of embedded systems, and willingness to travel globally.