Service Engineer HVAC/REF

CAREL; Brugine; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

CAREL seeks a Service Engineer to join its After Sales & Services Department at CAREL HQs in Brugine (Padova). The role focuses on 2nd-level trouble tickets and technical support for field operations, with collaboration across R&D and Quality to improve service levels.

The candidate will coordinate commissioning, extraordinary maintenance, and field testing, ensuring knowledge sharing and proper training for local staff, while traveling as required.

Competenze

• At least 3 years specific experience in similar role.
• Engineering degree is a plus but not mandatory.
• Good English level proficiency.
• Mastery of MS Excel and office tools.
• Willingness to travel.

Mansioni

• Perform as Technical Engineer for complex and important technical support interventions, in field or remotely.
• Prioritize and plan external assistance for commissioning, maintenance, reports and tests, approving field reports for payment.
• Ensure knowledge level of the team on products, applications and methods, coordinating with Platforms and Knowledge Centre for trainings.
• Support local subsidiaries and Knowledge Centre in mapping knowledge gaps and provide training when necessary.

Conoscenze

Good English

Communication skills

Negotiation skills

Goal orientation

Willingness to travel

Formazione

Engineering degree (not mandatory)

Strumenti

MS Excel

Descrizione del lavoro

We are currently seeking a Service Engineer to join our After Sales & Services Department at CAREL HQs in Brugine (Padova).

ROLE GOALS

He/She takes care of all Trouble Tickets that Field Operations identifies as 2nd level. Those for whom a written technical advice, an exit to the customer or a purely technical telephone assistance is needed. He improve the quality level of Carel having interactions with R&d and Quality as reference of a product line in field.

Main Responsibilities And Activities

• He/She performs the activities as Technical Engineer for the most complex and important technical support interventions following the case in field or remotely;
• He/She:
• In alignment with Field Operation dept., prioritizes, plans trough external assistance interventions of the following types: commissioning, extraordinary maintenance, reports and tests on possible product issues; he/she approve field reports to be paid.
• Makes sure its team has the appropriated level of knowledge on products, applications and methods for intervention; maps the possible gaps and coordinates with Platforms and Knowledge Centre to fill them through trainings;
• Supports the local Subsidiaries and Knowledge Centre in mapping their own local gaps of knowledge of Services staff, and provides dedicated training when necessary in order to let local staff autonomous;
• Takes care about internal tests to check the procedures of a typical HVAC unit (Chiller, Rooftop, AHU, VRF…) knowing the thermodynamic/physical principle of a frigo circuit like defrosting, cycle inversion, oil return, preheating….
• He/She analyzes data from After Sales process-monitoring tools (as the ticketing system) on its assigned product line, in order to provide summarized and valuable information to Quality, Platforms and Sales about the behavior of products during commissioning or after sales;
• He/She proposes improvements in the methods and tools of After Sales interventions across the Group;

Requirements

• At least 3 years specific experience in similar role
• A degree in an Engineering field is not mandatory but considered as a plus;
• Good English level proficiency;
• Mastery in the use of the main Office tools (particularly MS Excel);
• Goal orientation, good communication and negotiation skills;
• Availability to travel.