Service Digitalization Specialist

BYD EUROPE; Lombardia; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration

Team-building events

Lead European Zero Emissionstransition

Job summary

BYD Europe is seeking a skilled systems professional to advance after-sales digital transformation across our European network. You will gather requirements from dealers, design solutions, and lead the integration of DMS, SAP, WMS, OMS and related systems to improve service delivery.

The role emphasizes data-driven decision support, training, and ongoing optimization. English is the working language; Mandarin is a plus, with opportunities to influence the NEV ecosystem and decarbonization

Qualifications

• Bachelor's degree in Computer Science or related field.
• English required; Mandarin is a plus.
• 5+ years in system support, software development, or digital transformation.
• Experience with REST API, SOAP and system integration.

Responsibilities

• Analyze requirements and design solutions for after-sales processes.
• Implement and integrate DMS, SAP, WMS, OMS, and TIS.
• Develop reporting to support decision-making for frontline teams and management.
• Provide training and guidance to staff and dealers on digital systems.
• Drive continuous improvement in NEV after-sales tech and customer satisfaction.

Skills

Java

Python

C#

REST API

SOAP

Data analysis

System integration

Database management

English

Education

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field

Tools

SAP

WMS

OMS

TIS

Job description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Key Responsibilities

• Requirement Analysis and Solution Design: Gain an in-depth understanding of after-sales business processes, gather and analyze system requirements from front-line teams and dealers, and design corresponding solutions.


• System Integration and Implementation: Participate in the implementation and integration of DMS, SAP, WMS, OMS, TIS, etc.


• Data Analysis and Reporting: Data within the system to provide decision-making support for front-line teams and management. Develop, optimize, and maintain after-sales service-related reporting systems, enhancing the visibility of after-sales operations.


• Training and Technical Guidance: Conduct system operation training for after-sales staff and Dealers, develop training materials and user manuals to improve their understanding and utilization of digital systems.


• Continuous Improvement and Innovation: Stay updated on technology trends in the NEV industry, proposing innovative system solutions to enhance after-sales service efficiency and customer satisfaction.

Qualifications

• Bachelor’s degree or higher in Computer Science, Software Engineering, Information Systems, or related fields.


• Working language is English. Fluent Mandarin speaking is a plus.


• 5+ years of relevant experience, preferably in system support, software development, or digital transformation projects in the after-sales or automotive industry.


• Proficiency in at least one programming language (e.g., Java, Python, C#) and experience with system integration, database management (e.g., SQL), and data analysis.


• Familiarity with REST API, SOAP, and other interface development and system integration technologies.


• Strong project management skills with the ability to ensure timely delivery of cross-departmental projects.


• Excellent communication skills, capable of effectively interacting with business teams, technical teams, and external vendors to drive project progress.

We offer

• Performance and experience-based competitive remuneration, pension plan.


• Department & company-wide teambuilding events.


• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.