Service Coordinator

Danfoss; Piemonte; Hybrid; EUR 40,000 - 45,000; Full time

Benefits offered by this job

Permanent Contract

Bonus scheme

Annual salary review

Job summary

Danfoss Drives Italy is seeking a Service Coordinator to join the Service organization in Torino. You will coordinate service requests from initial contact through resolution, working closely with customers, service engineers, sales teams, and international Drive Centers.

You will shape and develop the role, improving service processes and strengthening customer relationships to drive business growth. The role emphasizes collaboration with technical and commercial teams, fluent Italian and good

Qualifications

• Experience in customer service or service coordination within an industrial/technical environment.
• Strong organizational, problem-solving, and prioritization skills.
• Customer-focused mindset with excellent communication and stakeholder management abilities.
• Ability to understand technical topics and collaborate with technical and commercial teams.

Responsibilities

• Coordinate service requests from initial contact through resolution.
• Collaborate with customers, service engineers, sales teams, and Drive Centers to deliver outcomes.
• Support preparation of repair quotations and service offers.
• Serve as main point of contact for customers and internal stakeholders with proactive communication.
• Monitor requests, priorities, and timelines to ensure efficient service delivery and satisfaction.
• Identify opportunities to improve processes and support service sales growth.

Skills

Customer service

Organizational skills

Communication

Stakeholder management

Problem-solving

CRM

Tools

CRM

Job description

Segment: Danfoss Power Electronics and Drives Segment

Job Category: Sales

Work Location Type: Hybrid

Job Experience Level: Associate

Service Coordinator

Req ID: 50622 Job Location: Torino, IT Employment Type: Full Time Segment: Danfoss Power Electronics and Drives Segment Job Category: Sales Work Location Type: Hybrid Job Experience Level: Associate Job Description

The Impact You’ll Make

Are you customer-oriented, proactive, and passionate about delivering excellent service? Do you enjoy coordinating activities across teams and finding effective solutions to customer needs?

At Danfoss Drives, we are looking for a Service Coordinator to join our Service organization in Italy.

In this role, you will coordinate service requests from initial customer contact through to resolution, working closely with customers, service engineers, sales teams, and our international Drive Centers.

You will also have the opportunity to shape and develop this role, improving service processes, strengthening customer relationships, and identifying opportunities to support business growth.

What You’ll Be Doing

• Manage incoming service requests via phone, email, and CRM, ensuring proper registration, follow-up, and resolution.
• Coordinate service activities across technical support, service teams, sales, and local or international Drive Centers.
• Support the preparation of repair quotations and service offers.
• Act as the main point of contact for customers and internal stakeholders, ensuring clear and proactive communication.
• Monitor service requests, priorities, and timelines to ensure efficient service delivery and customer satisfaction.
• Identify opportunities to improve processes, enhance customer experience, and support service sales growth.

Technical responsibility remains with the relevant service engineers, technical support teams, and Drive Centers.

What We’re Looking For

• Experience in customer service, service coordination, or technical support within an industrial or technical environment.
• Strong organizational, problem-solving, and prioritization skills.
• Customer-focused mindset, with excellent communication and stakeholder management abilities.
• Ability to understand technical topics and collaborate effectively with technical and commercial teams.
• Fluent Italian and good command of English, both written and spoken.
• Experience with CRM or service management tools is an advantage.
• Proactive, collaborative, and solution-oriented approach, with a drive for continuous improvement and commercial awareness.

What You’ll Get from Us

• A lot of learning, genuinely hard technical problems, real autonomy, and a tight feedback loop with actual customers.
• Opportunities to build your career at Danfoss. We run many software products and actively support people who want to grow, move between teams, and build new things.
• Propose and implement your ideas, learn by doing.

Compensation & Benefits (ITA)

• Contract Type: Permanent Contract
• Collective Labour Agreement (CCNL): Terziario, Distribuzione e Servizi (cod. CNEL H011)
• Annual Gross Salary Range: €40,000 - €45,000
• Bonus Scheme: Variable component expressed as a percentage of annual gross salary, linked to company and/or individual performance.
• Salary Review: Conducted annually, based on individual performance and overall company results.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment. We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned and employs over 39,000 people. We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.