Service Controller

Haier Europe; Vimercate; On-site; EUR 48,000 - 64,000; Full time

Job summary

Haier Europe sta cercando un Service Controller per supportare il monitoraggio e l'ottimizzazione delle operazioni di servizio, garantendo efficienza, controllo dei costi e alta soddisfazione del cliente. Ruolo adatto a persone con forte senso analitico e interesse per la performance di servizio e il controllo finanziario.

Riportando al reparto Servizio, collaborerai con team interni ed esterni per migliorare processi, dati di service e KPI, contribuendo a una gestione accurata di budget e

Qualifications

• Laurea in Economia/business/ingegneria o campo correlato.
• Almeno 3 anni di esperienza nel controllo di gestione, operations di servizio o ruoli simili.
• Ottima comunicazione in italiano e inglese, sia scritta che orale.

Responsibilities

• Monitorare KPI di servizio e costi, identificando aree di miglioramento.
• Supportare budgeting, forecasting e controllo dei costi del Servizio.
• Preparare report e dashboard per gli stakeholder interni.
• Collaborare con team di campo, call center e partner esterni.
• Garantire accuratezza dei dati nei sistemi di gestione del servizio.

Skills

Italian language

English language

Education

Bachelor’s degree in Business Administration, Economics, or Engineering

Tools

ERP/BI tools

Job description

Questa posizione è in Haier Europe

Il processo di selezione sarà interamente gestito Haier Europe.

--

Job Posting Title Service Controller The challenge An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious growth and leadership objectives in the region, and we are seeking someone passionate, proactive, self-driven, and motivated to join a team of open-minded individuals. We are looking for someone who embodies the Company’s core behaviors, based on our Own It model : Zero Distance, Agility, Entrepreneurship, Ecosystem and Build Trust. A true change agent who acts with integrity, collaborates across boundaries, adapts quickly, takes initiative and keeps users at the center — fostering an open, innovative, and high-performing environment. What you will do The Service Controller will support the monitoring and optimization of service operations, ensuring efficiency, cost control, and high customer satisfaction. This role is ideal for a detail-oriented professional with strong analytical skills and an interest in service performance and financial control. Key Responsibilities

• Monitor service KPIs (e.g., repair times, first-time fix rate, service costs)
• Analyze service performance and identify areas for improvement
• Support budgeting, forecasting, and cost control activities for the Service department
• Prepare regular reports and dashboards for internal stakeholders
• Collaborate with field service teams, call centers, and external service partners
• Ensure data accuracy in service management systems
• Assist in optimizing service processes and workflows
• Support procurement and spare parts cost analysis

What you need to succeed Must have Education: Bachelor’s degree in Business Administration, Economics, Engineering, or related field Professional experience: 3+ years of experience in controlling, service operations, or similar roles Language: Excellent communication skills both in Italian and in English, spoken and written Technical & Soft Skills

• Strong analytical and numerical skills
• Proficiency in Excel; knowledge of ERP/BI tools is a plus
• Good organizational and problem-solving skills
• Ability to work cross-functionally and communicate effectively

#LI-MV1 Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

--