Senior Services Engineer

LSC - LifeSciences Consultants; Lombardia; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

SANY Group is seeking a Channel Service Engineer to oversee dealer technical service and management for core products in Central Italy. You will upgrade dealer service capabilities, resolve on-site issues and drive product localization while maintaining strong dealer partnerships.

The role requires hands-on expertise in hydraulic, electrical and mechanical systems, plus the ability to communicate with China R&D and Italian customers. Based in Central Italy, travel across the region is expected.

Competenze

• 3+ years of after-sales and channel service experience in construction or port machinery.
• Solid expertise in hydraulic, electrical and mechanical system principles and troubleshooting of large port and material handling equipment.
• Able to summarize local product adaptation problems and propose optimization suggestions for R&D iteration.
• Fluent in Italian; proficient English for cross-border technical communication with Chinese teams.
• Hold a valid driving license and willingness to frequent travel across Central Italy.
• Possess basic dealer management awareness and cross-team communication abilities.

Mansioni

• Manage daily dealer service cooperation and standardize after-sales processes.
• Provide professional technical training for dealers on mechanical, hydraulic and electrical systems.
• Deliver remote and on-site technical support for daily service issues.
• Independently tackle difficult or escalated equipment failures with focus on first-time fix rate.
• Collect local market feedback and communicate with China R&D for product optimization.
• Track dealer service KPIs and optimize regional after-sales processes.

Conoscenze

After-sales and channel service

Channel service

Hydraulic systems

Electrical systems

Mechanical systems

Troubleshooting

Cross-border communication

Descrizione del lavoro

This range is provided by SANY Group. Your actual pay will be based on your skills and experience —

We are seeking a Channel Service Engineer based in Central Italy to oversee dealer technical service and management for SANY’s core products: material handlers, 45-ton reach stackers and stackers. Acting as the key technical link between local dealers, SANY Italy and China R&D, you will upgrade dealer service capabilities, resolve complex on-site technical issues, drive product localization optimization and maintain stable dealer partnerships.

Key Responsibilities

1. Dealer Service Management & Capacity Building Manage daily dealer service cooperation, formulate standardized after-sales processes for our core equipment, and continuously improve the professionalism and service quality of dealer service teams.

2. Technical Training & Support Provide professional technical training for dealers covering mechanical, hydraulic and electrical systems, fault diagnosis and daily maintenance of material handlers, reach stackers and stackers. Deliver remote and on-site technical support for daily service issues.

3. Complex Fault Resolution Independently tackle difficult and escalated equipment failures that dealers cannot resolve. Specialize in troubleshooting hydraulic, electrical and mechanical system faults to improve first-time fix rate and service efficiency.

4. Product Localization & R&D Communication Collect local market feedback and equipment failure data, communicate with China R&D team to promote product adaptive optimization, technical iteration and local upgrading.

5. Service KPI & Process Optimization Track core dealer service KPIs, optimize regional after-sales processes, standardize service operations and reduce equipment failure rates.

6. Dealer Relationship Maintenance Maintain long-term, stable cooperation with core dealers, coordinate equipment upgrades and retrofit projects, and support sustainable channel business development.

Requirements

1. At least 3 years of after-sales and channel service experience in construction or port machinery; relevant experience with material handlers, reach stackers and stackers is preferred.

2. Solid expertise in hydraulic, electrical and mechanical system principles and troubleshooting of large port and material handling equipment, with strong independent problem-solving skills.

3. Able to summarize local product adaptation problems and put forward effective optimization suggestions for R&D iteration.

4. Fluent in Italian, proficient English for cross-border technical communication with Chinese teams.

5. Hold a valid driving license and accept frequent business travel across Central Italy.

6. Possess basic dealer management awareness and good cross-team communication and coordination abilities.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service, Engineering, and Manufacturing

Industries

Machinery Manufacturing, Agriculture, Construction, Mining Machinery Manufacturing, and Transportation, Logistics, Supply Chain and Storage

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