Senior Sales Support

Ingenico; Milano; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

A leading financial technology company in Milan is seeking a Senior Sales Support professional. This hybrid role involves supporting the Sales team, managing customer communication, and collaborating with across teams to ensure project milestones are met. Candidates should possess strong analytical and organizational skills, proficiency in Microsoft Office, and ideally experience with SAP and Salesforce. Fluency in English is essential.

Qualifications

• Strong analytical, organizational and planning abilities.
• Proficiency in Microsoft Office, especially Excel.
• Fluency in English; SAP and Salesforce knowledge is a plus.

Responsibilities

• Support Sales team, communicate with Customers on offers, contracts, and budgeting.
• Develop and share order statuses to meet customer requirements.
• Collaborate with supply chain and sales teams for project initiation.
• Coordinate with cross-functional teams to ensure key project milestones are achieved.
• Produce, maintain, and monitor performance metrics related to on-time delivery, planning cadence, and production workload.
• Identify and elevate performance trends and improvement opportunities using data insights.
• Maintain up-to-date production planning boards to ensure team visibility and alignment.
• Monitor progress against budget and targets, ensuring timely corrective actions.
• Support the sales team in maintaining and updating CRM data.
• Extract and prepare reports from CRM systems to support business reviews and decision-making.

Skills

Strong analytical abilities

Commercial attitude

Critical thinking

Proficiency in Microsoft Office

Task management in fast-paced environments

Collaboration skills

Fluency in English

Experience with SAP and Salesforce

Cross-functional collaboration

Fluency in English

SAP

Salesforce

Tools

Microsoft Excel

SAP

Salesforce

Salesforce

Job description

Overview

Senior Sales Support role at Ingenico in Milano. This is a hybrid position offering a balance between office-based and remote work.

Responsibilities

• Actively support Sales team and communicate with Customers regarding offers, contracts, and budgeting to ensure alignment and satisfaction
• Develop, update, and share order statuses to meet internal and external customer requirements
• Collaborate closely with supply chain and sales teams to support project start dates
• Coordinate with cross-functional teams to ensure key project milestones are achieved
• Produce, maintain, and monitor performance metrics related to on-time delivery, planning cadence, and production workload
• Identify and elevate performance trends and improvement opportunities using data insights
• Maintain up-to-date production planning boards to ensure team visibility and alignment
• Monitor progress against budget and targets, ensuring timely corrective actions
• Support the sales team in maintaining and updating CRM data
• Extract and prepare reports from CRM systems to support business reviews and decision-making

Skills & Qualifications

• Strong analytical, organizational, and planning abilities
• Strong commercial attitude and customer focus
• Demonstrated critical thinking and data-driven decision-making skills
• Proficiency in Microsoft Office, especially Excel
• Ability to manage tasks in a fast-paced, interrupt-driven environment
• Strong collaboration skills and experience working in cross-functional teams
• Fluency in English; knowledge of additional languages is a plus
• Experience with SAP and Salesforce is an advantage

We kindly ask that you submit your CV in English for review.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone.

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