Customer Support Specialist – Temporary

Fedrigoni SpA; Milano; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

Fedrigoni SpA is seeking a Customer Support Specialist based in Milan to join the Customer Care team. You will contribute to achieving sales targets by delivering excellent service to Italian clients and supporting the Sales Agents in managing customer requests.

The role requires 1+ year of customer service experience, strong Excel skills, and fluency in Italian with good English. SAP experience is a plus and the department focuses on creating outstanding customer experiences in the Italian

Competenze

• 1+ year of experience in Customer Service or Commercial Back Office roles (B2B).
• Fluency in Italian and good knowledge of English.
• Strong Excel skills and familiarity with SAP is a plus.

Mansioni

• Process sales orders in SAP from entry to dispatch.
• Enter requests for quotes for customized products in the ERP.
• Handle sample requests in the ERP.
• Coordinate shipments, track orders to delivery, resolve post-sale shipping issues.

Conoscenze

Customer service

Communication

Teamwork

Problem solving

Strumenti

Excel

SAP

Descrizione del lavoro

Ready to deliver an outstanding customer experience? At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do. We’re empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full. Discover Extraordinary* Every Day.

The role designed for you

In your role as Customer Support Specialist, you will be part of our Customer Care team based in Milan and you will bring your contribution in achieving the company sales target, providing an excellent level of customer service to our current clients in the Italian market.

Responsibilities

• You will perform sales orders in our ERP system (SAP), from entry to dispatch.
• You will enter requests for offer for Special customized products in our ERP.
• You will manage sample requests in our ERP.
• You will organize shipments to customers, track orders to delivery, address post-sale shipping issues and strive for continuous improvement of OTD (On Time Delivery) metric.
• You will be the assigned point of reference for your group of Sales Agents, supporting them in managing customer requests.
• You will guarantee a high-level customer experience, understanding and supporting customer needs and requirements.
• You will perform reactive Cross-selling activity to the client when requested product is not available.
• You will Follow up with clients with missed payments, while processing orders.
• You will be in charge of updating client-specific price lists.

Based in

Italy, Milan.

The attitudes and skills we’re looking for

• You have 1+ years of experience in Customer Service or Commercial Back Office roles, preferably in B2B sector.
• You are resilient and goal oriented, you have strong analytical and problem-solving skills.
• You are reliable, flexible and great with people.
• You have a strong customer orientation.
• You have good knowledge of Excel.
• You have good knowledge of SAP (nice to have).
• You are fluent in Italian and have a good knowledge of English.

What you can expect from our selection process

Interviews with the Talent Acquisition team and with Customer Support Team Coordinator.

Company Overview

From the very beginning, our Group has been deeply immersed in the vibrant world of specialty papers, drawn to their exceptional performance and stunning visual appeal. Today, Fedrigoni has become synonymous with unparalleled excellence in premium papers and self-adhesive materials, serving the diverse fields of packaging, labels, graphics, art & drawing, publishing, printing, RFID, brand protection. At our core, we embody the ethos of "Making Progress," where we wholeheartedly embrace the pursuit of daily improvement. By reimagining our practices and fostering collaboration throughout our ecosystem, we strive for genuine sustainability. This privilege is one we joyfully share with our esteemed customers: the opportunity to transform your visionary ideas into tangible reality. Together, we embark on an extraordinary journey where imagination knows no limits. Join us in shaping a world where innovation thrives and where you can Discover Extraordinary every day!