Senior Sales Associate

Michael Kors; Capri; In loco; EUR 24.000 - 36.000; Tempo pieno

Descrizione del lavoro

GV-Versace Capri is seeking a Senior Sales Associate to join our luxury retail team on Capri. You will build relationships with customers, maximize sales, and uphold brand standards while delivering the Versace customer experience.

You will partner with management to achieve sales targets, master selling skills, and promote the Retail Excellence Program. A strong client network and high-energy, team-focused attitude are essential to thrive in this role.

Competenze

• 2 to 3 years’ experience in retail – luxury experience preferred
• Creative skills and “eye for fashion”, attention to detail
• High level of knowing trends
• An entrepreneur with the ability to drive results
• Well connected with a strong ability to engage
• Elevated customer service skills; a true fashion expert with a passion for sales
• A positive, outgoing, high-energy personality able to thrive within a high paced environment and being multi-tasking
• Strong relationships skills and ability to maintain long-term with clients and community and understands the needs and changes of the market
• Ability to work in a team

Mansioni

• Build relationships with customers and maximize sales, while maintaining store standards and delivering the Versace customer experience
• Partner with management to strategically achieve sales targets
• Master selling skills to satisfy customer needs and maximize opportunities across all categories
• Promote the Retail Excellence Program with clients and staff
• Build strong partnerships with clients, peers, and management through effective communication
• Ensure superior customer service standards meet customer expectations and act as brand ambassador
• Deliver the ultimate Versace experience to increase customer loyalty, during and after sale service
• Capture customer data and perform CRM activities to sustain long-term relationships
• Organize in-store and promotional events and participate in community outreach programs
• Maintain stock/backroom; receive goods, transfer, stock take, and reporting; VM setup

Conoscenze

Retail experience

Customer service

Fashion sense

Sales-driven

Communication

Team player

Descrizione del lavoro

GV-Versace Capri

WHAT YOU WILL DO

The Senior Sales Associate will join our team reporting to the Store Manager. You will build relationship with customers and maximize sales opportunity, whilst maintaining store standards in terms of image, product and operations, and delivering the Versace customer experience. Business & Client Management Partner with management team to strategically achieve sales targets Strive to always increase brand and product knowledge Master selling skills to satisfy customer needs Take action to maximize the sales opportunity on all categories Embrace and promote our Retail Excellence Program with both clients and staff Build strong partnerships with clients, peers, and management through effective communication Ensure superlative customer service standards, to meet customer expectations Act as brand ambassador to build relationships with new customers and VIP clientele Deliver the ultimate Versace experience to increase customer loyalty Drive results through delivering an elevated customer experience both during and after sale service CRM activities Capture customer data all the time Proactively take possible actions to maintain a long-term relationship with customers Participate in the organization of In-store and Promotional events Implement and manage the boutique’s community outreach program to maintain active social relationships with clients Operations Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.) Remain in compliance with operational and company policies and procedures Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up

YOU’LL NEED TO HAVE

• 2 to 3 years’ experience in retail – luxury experience preferred
• Creative skills and “eye for fashion”, attention to detail
• WE’D LOVE TO SEE
• High level of knowing trends
• An entrepreneur with the ability to drive results
• Well connected with a strong ability to engage
• Elevated customer service skills; a true fashion expert with a passion for sales
• A positive, outgoing, high-energy personality able to thrive within a high paced environment and being multi-tasking
• Strong relationships skills and ability to maintain long-term with clients and community and understands the needs and changes of the market
• Ability to work in a team

Versace is an equal employment opportunity employer. Versace’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Versace also prohibits harassment of applicants and employees based on any of these protected categories.

Founded by Gianni Versace in 1978, Versace is built on the principle of freedom — empowering fearless self-expression through every touchpoint, from fashion, interiors, fragrance, hospitality and more. Its fierce spirit of independence and progressivism fuels its relationships with the world's most influential figures, positioning Versace at the heart of culture. To own and wear Versace is to embrace a life without inhibition, without prejudice, accepting of deeply human truths and contradictions: a desire for classicism and innovative Italian artisanship, strength and sensuality, quietude and the volume raised to max. It is a luxury Italian vision with deeply Mediterranean values, committed to uncompromising quality in its designs for a complete life.

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