Global Payroll Operations Leader | AI-Powered Automation

Deel; Italia; On-site; EUR 86,000 - 120,000; Full time

Benefits offered by this job

Stock grant opportunities

Flexible office membership (IWG)

Job summary

Deel is hiring an Operations Manager to own automation and drive AI-powered workflows across global payroll processes. You will manage end-to-end projects across multiple workstreams, identify gaps, and build dashboards to surface insights for leadership.

You'll collaborate with engineering, product, and ops teams across 90+ countries, moving fast, escalating blockers, and redesigning processes from scratch where needed.

Qualifications

• 5+ years of experience in operations, preferably in a fast-paced environment (Tech/FinTech start-up experience a plus).
• Comfortable building with AI tools and spending time troubleshooting workflows — not just using AI but actively improving it.
• Engineering background or equivalent technical exposure (computer science degree/ bootcamp/ hands‑on technical projects) preferred.
• Demonstrated ability to manage and mentor small to mid-size teams.
• Strong problem-solving skills and attention to detail with a solutions-oriented mindset.
• KPI-driven, with experience tracking and improving performance metrics.
• Exposure to process automation and operational tooling.
• Background in FinTech, consulting, banking, or fast-paced start-ups preferred.
• Strong analytical skills with ability to turn data into actionable insights (SQL familiarity a plus).
• Collaborative team player with high energy and a bias for action.

Responsibilities

• Manage day-to-day operational workflows and identify areas for efficiency improvements.
• Support automation initiatives to reduce manual processes and improve accuracy and speed.
• Partner with cross-functional teams to streamline tools and processes for both internal teams and customers.
• Ensure adherence to operational controls, compliance requirements, and risk management practices.
• Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards.
• Monitor operational performance metrics and elevate risks or gaps to leadership.
• Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling.
• Expand and improve self-service options to reduce dependency on manual support.
• Implement regular feedback loops to capture insights and inform continuous improvement.
• Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders.
• Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption.
• Track and report operational outcomes, providing insights and recommendations to leadership.
• Execute operational projects and strategic initiatives in collaboration with senior leaders.

Skills

Operations management

AI workflow troubleshooting

Engineering background

Team mentorship

Problem solving

Analytics

SQL familiarity

Cross-functional collaboration

Education

Engineering degree

Tools

Akai

Job description

Deel is hiring an Operations Manager to own automation and drive AI-powered workflows across global payroll processes. You will manage end-to-end projects across multiple workstreams, identify gaps, and build dashboards to surface insights for leadership.

You'll collaborate with engineering, product, and ops teams across 90+ countries, moving fast, escalating blockers, and redesigning processes from scratch where needed.