Senior Field Service Technician – 2nd Level (Travel)

GEA Group; Parma; In loco; EUR 35.000 - 40.000; Tempo pieno

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Descrizione del lavoro

GEA Group in Italy is seeking a Technical Service Support 2nd Level to provide second-line mechanical and technical support for installed machines, initiating corrective actions via the CRM (C4C) ticket system and coordinating with third-level in-house teams.

Responsibilities include installation and commissioning, on-site and remote support in Italy and abroad, travel up to 50% of annual hours (up to 10 days overseas).

Competenze

• Experience as service mechanic or FAT/SAT expert.
• Basic knowledge of industrial electrical engineering.
• Ability to read and interpret mechanical drawings (and electrical diagrams).
• English and Spanish language skills for internal and external communication.

Mansioni

• Provides 2nd level technical assistance toward the local R&C Service organization using CRM (C4C) ticket system and supports by routing 3rd level in-house support.
• Initiates and registers in Claims & Complaints system for full resolution of market issues on installed machines.
• Provides 1st level mechanical services in Italy and abroad on predictive and proactive levels.
• Performs installation and commissioning on simple and complex systems.
• Supports technically where local GEA Service is available or directly with customers where not.
• Proposes technical solutions for problems across the life cycle of machines.
• Provides support and training guidelines for operating standards and service procedures.

Conoscenze

Service mechanic

FAT expert

SAT expert

Electrical basics

SAP knowledge

Reading drawings

Formazione

Mechanical Engineering Diploma

Strumenti

SAP

Descrizione del lavoro

GEA Group in Italy is seeking a Technical Service Support 2nd Level to provide second-line mechanical and technical support for installed machines, initiating corrective actions via the CRM (C4C) ticket system and coordinating with third-level in-house teams.

Responsibilities include installation and commissioning, on-site and remote support in Italy and abroad, travel up to 50% of annual hours (up to 10 days overseas).