Technical Service Support 2nd Level

Gea; Parma; In loco; EUR 35.000 - 40.000; Tempo pieno

Descrizione del lavoro

GEA is seeking a field-service mechanic in Italy (Parma area) to deliver technical support across the machine life cycle, from installation to on-site commissioning and customer training.

Travel up to 5 days annually (and up to 10 days overseas if required) will be necessary; the role follows the Italian CCNL for the Metalworking Industry with a salary range of €35,000–€40,000 depending on experience and skills, plus potential variable components.

Competenze

• A good experience as a service mechanic or similar roles (e.g. FAT / SAT expert or technical support).
• Basic knowledge of industrial electrical engineering is appreciated.
• Secondary School Diploma in Mechanical Engineering or similar.
• Compulsory languages: English, Spanish (written and spoken). High Technical and Communication skills to interact with other internal departments.
• Ability to read and interpret technical drawings (mechanical drawings and possibly electrical diagrams).
• Knowledge of SAP tool is appreciated.

Mansioni

• Provide 2nd level technical assistance via CRM (C4C), initiating corrective actions and coordinating 3rd level in-house support.
• Initiate and register in Claims & Complaints system for full resolution on topics arising in the market on already installed machines.
• Provide 1st level mechanical services in Italy and abroad on predictive and proactive level.
• Do Installation & Commissioning on simple and complex systems.
• Support technically either local R&C GEA Service or end customers where no local GEA Service Support is available.
• Proposes technical solutions for problems emerging in all of the complete life cycle of the machines.
• Provides support and training guidelines for operating standards and Service procedures to both local as to customer Service teams.

Conoscenze

Service mechanic experience

Electrical engineering basics

English language

Spanish language

Reading technical drawings

Formazione

Secondary School Diploma in Mechanical Engineering or similar

Strumenti

SAP

Descrizione del lavoro

Responsibilities / Tasks

• Guarantees 2nd level technical assistance towards the local R&C Service organization initiating corrective actions through usage of CRM (C4C) ticket system and support by distributing upon requirements 3rd level inhouse support
• Initiates and registers in Claims & Complaints system for full resolve on topics arising in the market on already installed machines.
• Provides1st level mechanical services in Italy and abroad on both predictive and proactive level.
• Does Installation & Commissioning on simple and complex systems.
• Support technically either local R&C GEA Service or end customers where no local GEA Service Support is available.
• Proposes technical solutions for problems emerging in all of the complete life cycle of the machines.
• Provides support and training guidelines for operating standards and Service procedures to both local as to customer Service teams.

This role requires the availability for travel with a duration up to 5 continuous days and for approximately 50% of the annual working hours. Overseas if required may be up to 10 days.

The position falls under the Italian National Collective Labour Agreement (CCNL) for the Metalworking Industry, with job classification and level to be defined based on the candidate's experience and skills.

The indicative gross annual salary range for this role is between €35,000 and €40,000, depending on experience, technical expertise, level of autonomy, and market alignment.

The overall compensation package may also include variable components and additional company benefits, which will be discussed during the selection process.

GEA is proudly certified as a Top Employer, confirming our commitment to employee well-being, development, and empowerment.

Your Profile / Qualifications

• A good experience as a service mechanic or similar roles (i.e. FAT / SAT expert or technical support).
• Basic knowledge of industrial electrical engineering is also appreciated.
• Secondary School Diploma in Mechanical Engineering or similar.
• Compulsory languages: English, Spanish (written and spoken). High Technical and Communication skills to interact with other internal departments.
• Ability to read and interpret technical drawings (mechanical drawings and possibly electrical diagrams.
• Knowledge of SAP tool is appreciated.