Senior Digital Solutions Analyst – Customer Journeys

Costa Crociere S.p.A.; Liguria; Hybrid; EUR 42,000 - 50,000; Full time

Benefits offered by this job

Daily meal vouchers

Exclusive discounts

Wellbeing@Costa platform access

Free medical insurance

Genoa office perks

Job summary

Costa Crociere S.p.A. in Genoa is seeking a Digital Functional Senior Analyst to bridge Business, Product and Technology teams and translate customer needs into scalable functional solutions across our digital ecosystem.

You will work on shaping digital initiatives to improve guest journeys and personalize Costa experiences across touchpoints. You will analyze initiatives and journeys, assess platform dependencies, and help ensure feasible, high-impact delivery.

Qualifications

• 5+ years of experience in Functional Analysis, Digital Product, Digital Transformation, or similar business-driven digital environments.
• Strong ability to translate complex business needs into detailed functional requirements, user stories and actionable solution specifications.
• Solid understanding of customer journeys and digital ecosystems, mapping business requirements to platform features, integrations and processes.
• Proven experience assessing dependencies, identifying functional gaps and platform capabilities, constraints and dependencies.
• Exposure to CRM, CMS, eCommerce, Mobile Apps, Customer Service, Marketing Automation, Loyalty or similar solutions is a strong plus.
• Familiarity with Agile methodologies and Jira.
• Fluency in English.

Responsibilities

• Analyze business initiatives and customer journeys, translating them into detailed functional specifications for Costa's digital platforms.
• Evaluate dependencies and interactions across multiple digital platforms to ensure alignment and feasibility across the ecosystem.
• Collaborate with Business, Product and Technology stakeholders to define functional solutions that balance customer needs and platform capabilities.

Skills

Functional analysis

Digital product

Digital transformation

eCommerce

User stories

Jira

Agile

Customer journeys

English

Tools

Jira

Job description

Costa Crociere S.p.A. in Genoa is seeking a Digital Functional Senior Analyst to bridge Business, Product and Technology teams and translate customer needs into scalable functional solutions across our digital ecosystem.

You will work on shaping digital initiatives to improve guest journeys and personalize Costa experiences across touchpoints. You will analyze initiatives and journeys, assess platform dependencies, and help ensure feasible, high-impact delivery.