Data Center Critical Operations Lead

STACK Infrastructure EMEA; Liscate; On-site; EUR 65,000 - 75,000; Full time

Benefits offered by this job

Meal vouchers

Health insurance

Pension fund access

Job summary

STACK Infrastructure is seeking a Critical Operations Manager (COM) to lead and oversee data center maintenance and operations. You will manage a dedicated Critical Operations team, coordinate with customers and suppliers, and ensure safety standards and company processes are followed to deliver continuous, high-quality service.

The role requires at least 5 years in industrial maintenance, strong leadership and communication skills, and fluency in Italian with good English.

Qualifications

• 5+ years of experience in maintenance activities within an industrial environment.
• Knowledge of critical infrastructure maintenance and repair activities.
• Fluent in Italian and good command of written and spoken English.
• Strong safety mindset and use of PPE.
• Customer-oriented mindset and service approach.

Responsibilities

• Lead critical operations activities for the Data Center, ensuring safe and continuous operations and high-quality service delivery.
• Lead and manage the Critical Operations team.
• Monitor site operations through BMS and PMS platforms.
• Manage routine activities on electrical and mechanical equipment.
• Ensure timely and effective responses to customer and user needs.
• Ensure scheduled maintenance activities are completed on time.
• Manage critical situations and extraordinary operational activities.
• Plan and manage technical tasks and equipment.
• Apply maintenance processes and operational methods.
• Verify compliance with safety standards and PPE use.
• Manage relationships with customers and suppliers.
• Attend periodic meetings with customers.
• Prepare and maintain operational documentation (RCA, SOP, MOP, EOP, and reports).
• Manage customer cases through NetSuite and activities through Modius.
• Support the development of technical and interpersonal skills of team members.

Skills

Team leadership

Customer service

Communication

Digital skills

Safety regulations

Problem solving

Electrical knowledge

Mechanical knowledge

Italian language

English language

Education

Electrical or Mechanical Engineering degree

High school diploma

Tools

NetSuite

Modius

Microsoft Office

Job description

STACK Infrastructure is seeking a Critical Operations Manager (COM) to lead and oversee data center maintenance and operations. You will manage a dedicated Critical Operations team, coordinate with customers and suppliers, and ensure safety standards and company processes are followed to deliver continuous, high-quality service.

The role requires at least 5 years in industrial maintenance, strong leadership and communication skills, and fluency in Italian with good English.