Data Center Critical Operations Lead

STACK Infrastructure APAC; Italia; On-site; EUR 70,000 - 85,000; Full time

Benefits offered by this job

Salary Range €70,000 - €85,000 + bonus

CCNL Commerce (Commercio - Terziario,

Meal vouchers

Health insurance

Complementary pension fund

Professional growth opportunities

Job summary

STACK Infrastructure in Italy is seeking an experienced Critical Operations Manager to lead the technical teams, oversee safety, reliability and service quality across critical facilities. You will manage Critical Operations Technicians (COTs) and Critical Operations Engineers (COEs), coordinating with engineering, customers and suppliers to maintain 24/7 coverage without rotating shifts.

This role emphasizes leadership, incident response, and continuous improvement in maintenance processes.

Qualifications

• At least 5 years of experience in maintenance activities within an industrial environment; experience in critical environments is an advantage
• Good knowledge of critical infrastructure maintenance and repair activities
• High school diploma or University degree in Electrical or Mechanical Engineering
• Strong knowledge of safety regulations and the correct use of PPE
• Customer-oriented mindset and service approach
• Strong communication, interpersonal, and team management skills
• Good digital skills and familiarity with Microsoft Office applications (Word, Excel, PowerPoint)
• Knowledge of NetSuite and Modius is considered an advantage
• Fluent in Italian and good command of written and spoken English

Responsibilities

• Lead critical operations activities for the Data Center, ensuring safe and continuous operations and high-quality service delivery
• Lead and manage the Critical Operations team
• Monitor site operations through BMS and PMS platforms
• Manage routine activities on electrical and mechanical equipment
• Ensure timely and effective responses to customer and user needs
• Ensure all scheduled maintenance activities are completed on time
• Manage critical situations and extraordinary operational activities
• Plan and manage technical tasks and equipment
• Apply maintenance processes and operational methods
• Verify compliance with safety standards and PPE use
• Manage relationships with customers and suppliers
• Attend periodic meetings with customers
• Prepare and maintain operational documentation, including RCA, SOP, MOP, EOP, and reports
• Manage customer cases through NetSuite and activities through Modius
• Support the development of the technical and interpersonal skills of team members

Skills

Maintenance management

Critical infrastructure knowledge

Safety regulations

Team management

Microsoft Office

English language

Italian language

Education

Electrical or Mechanical Engineering degree

High school diploma

Tools

NetSuite

Modius

Job description

STACK Infrastructure in Italy is seeking an experienced Critical Operations Manager to lead the technical teams, oversee safety, reliability and service quality across critical facilities. You will manage Critical Operations Technicians (COTs) and Critical Operations Engineers (COEs), coordinating with engineering, customers and suppliers to maintain 24/7 coverage without rotating shifts.

This role emphasizes leadership, incident response, and continuous improvement in maintenance processes.