Client Advisor | Milan

AMIRI; Turbigo; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

AMIRI in Turbigo, Italy, seeks a Senior Client Advisor to drive sales performance and deliver exceptional luxury service. This role is pivotal in managing a high-value client portfolio while embodying AMIRI’s values as a Brand Ambassador.

Candidates should have over 5 years of experience in luxury retail with proven success in client retention. Exceptional communication and relationship-building skills are essential. Flexibility for scheduled shifts is required, including weekends and holidays.

Competenze

• 5+ years of experience in luxury retail or high-end client service.
• Proven success in client portfolio development and retention.
• Exceptional communication and interpersonal skills.

Mansioni

• Achieve and exceed sales performance targets and KPIs.
• Develop and grow a high-quality client portfolio.
• Deliver a bespoke luxury client experience.
• Act as a Brand Ambassador embodying AMIRI’s culture.

Conoscenze

Luxury retail experience

Client service

Sales performance

Relationship building

Communication skills

Descrizione del lavoro

The AMIRI Senior Client Advisor is a key revenue‑driving role responsible for delivering exceptional luxury service while developing and managing a high‑value client portfolio. As a Brand Ambassador, they represent AMIRI’s values and creative vision, build long‑term relationships with local and international clients, and contribute strategically to the boutique’s commercial success.

Job Responsibilities

• Drive consistent sales performance by achieving and exceeding individual targets and KPIs, with a strong focus on high‑value transactions and repeat business.
• Own, develop, and grow a robust and high‑quality client portfolio, building long‑term relationships with top‑tier and high‑potential local and international clients through proactive clienteling.
• Act as a Brand Ambassador, embodying AMIRI’s image, culture, and creative vision through elevated service, storytelling, and personalized engagement both in‑store and off‑site.
• Deliver a bespoke luxury client experience across all touchpoints, ensuring highly personalized, seamless, and consistent service.
• Demonstrate expert product and brand knowledge, communicating craftsmanship, materials, and brand narrative to strengthen the client’s emotional connection to the product.
• Proactively drive client outreach, follow‑up, and appointment‑based selling to sustain ongoing engagement beyond store visits.
• Support the boutique’s overall performance by collaborating with Store Management on client matters, high‑level selling activities, visual standards, and operational excellence.

Job Requirements

• 5+ years of experience in luxury retail or high‑end client service, with proven success in client portfolio development and retention.
• Demonstrated ability to manage and grow a solid, established client book with repeat and high‑value clientele.
• Strong commercial mindset with a consistent track record of achieving and exceeding sales goals.
• Exceptional communication, interpersonal, and relationship‑building skills, with a natural ability to create trust and loyalty.
• Deep passion for luxury, fashion, craftsmanship, and brand storytelling.
• Ability to deliver outstanding service across all channels (in‑person, written, phone, digital).
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast‑paced luxury environment.
• Flexibility to work scheduled shifts, including weekends, evenings, and holidays.
• Physical ability to stand for extended periods and handle merchandise as required (lifting up to 30 lbs).
• Full adherence to company policies, procedures, and brand standards.