Senior Client Advisor

LVMH Group; Venezia; In loco; EUR 35.000 - 52.000; Tempo pieno

Descrizione del lavoro

LVMH Group seeks a Senior Client Advisor to act as a brand ambassador and guide clients through their journey with the Brand. You will support the Management Team in daily operations and strive for operational excellence within the Store.

The successful candidate will drive clienteling, lead by example, and contribute to achieving store goals while maintaining premium client experiences and teamwork.

Competenze

• Excellent communication and listening abilities.
• High level of clienteling and relationship-building.
• Understanding business priorities and store dynamics.
• Strong organizational skills and agility.

Mansioni

• Be an exceptional Client Advisor and role model for the team.
• Achieve individual and team sales objectives and support the team in sales.
• Elevate Client Experience and Clienteling opportunities in-store.
• Develop long-term client relationships through advanced clienteling.

Conoscenze

Communication

Clienteling

Business understanding

Organizational agility

Descrizione del lavoro

As a Senior Client Advisor, you will be an ambassador of the Brand. You will strive to discover your Clients and their every need, guiding them across the Brand and ensuring the best Client Experience for every Client’s journey within the Brand. You will be a role model to the team supporting your Management Team in operational duties to strive for Operational Excellence within the Store.

Job Responsibilities

• Be an Exceptional Client Advisor, and a Clienteler Role Model for the Team
• Achieve individual and team objectives, be accountable for sales results and support the team in their sales
• Support and Elevate Client Experience and Clienteling opportunities in Store, establishing a Client-Centric Mindset within the Team
• Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships
• Proactively Support Team Managers in Driving the Business
• Assist Management in daily operations to reach operational excellence within the Store: floor management, stock operations, and opening / closing duties
• Support Managers in developing their teams through training, mentoring, shadowing and tutoring activities
• Demonstrate a thorough understanding of the company’s policies and provide support to Client Advisors when needed
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store

Profile

• Strong and effective communication and listening skills
• High level of clienteling
• Understand the business priority and store dynamics
• Strong organizational skills and agility