Senior Client Advisor

Panerai; Firenze; In loco; EUR 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Panerai Florence seeks a Senior Client Advisor to drive boutique results with high autonomy, delivering an unforgettable brand experience. You will leverage product knowledge and listening skills to deepen client relationships and contribute to sales targets while upholding Panerai standards.

You will manage a portfolio of clients, lead tailor-made follow-ups, and support after-sales needs in line with Maison procedures. A strong sales mindset and brand passion are essential.

Competenze

• Experience in luxury retail is preferred.
• Demonstrates empathy, curiosity, and listening skills.
• Digital skills to use CRM and marketing tools.
• Ability to manage client relationships and events.

Mansioni

• Uphold operational excellence in Panerai Selling Ceremony.
• Identify sales growth opportunities and achieve targets.
• Maintain tailor-made client follow-up and portfolio care.
• Assist after-sales clients with solutions per Maison procedures.
• Act as brand ambassador and network with high-potential clients.
• Coordinate events and client activations.

Conoscenze

Sales

Customer service

Brand knowledge

Digital tools

Descrizione del lavoro

As a dedicated member of the Florence team, the Senior Client Advisor is the key role in achieving the boutique’s objectives and targets with a high level of autonomy.

As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales.

HOW WILL YOU MAKE AN IMPACT?

• You will actively uphold operational excellence in mastering the Panerai Selling Ceremony
• You will demonstrate a strong sales mindset and identify business growth opportunities
• You will ensure a tailor-made Client and prospects follow-up and maintain high quality service to your client portfolio
• You will support after-sales clients with helpful solutions in accordance with Maison
• procedures
• You will become a brand ambassador and build a network of high potential clients

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship
• With your strong experience in sales and passion for watches, you will be able to reach the sales target and contribute to the team objectives
• With your innovative ideas and never-ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation
• With your digital skills, you will be a key player in implementing digital strategy and leveraging digital tools in dedicated market
• Using your excellent structural and organisational skills, you will manage the boutique’s operations following the procedures and policies.

1st Stage – After your application has been selected, our recruitment team will reach out to you to conduct an introductory call

2nd Stage – Interview with the Boutique Manager

3rd Stage – Interview with the HR Manager and Brand Manager