Senior Brand & Client Experience Lead

Sabceducation; Venezia; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Maison Valentino is seeking a senior brand representative to embody the brand values and lead the client experience from preparation to retention. You will mentor junior staff and drive exceptional service and sales performance.

You will master product knowledge, coordinate with store operations, and leverage our tools to streamline activities. The role emphasizes clienteling, data-driven engagement, and collaboration across teams.

Qualifikationen

• Minimum 5+ years in luxury retail or brand ambassador roles.
• Proven ability to mentor staff and lead by example.
• Strong storytelling and deep knowledge of brand heritage.

Aufgaben

• Lead the client journey from welcome to post-sale follow-up while mentoring junior staff.
• Drive sales performance through proactive client engagement and strategic selling.
• Ensure operational adherence, stock accuracy, and use of store systems (Smart XP, MY-V XP, SAP).
• Develop bespoke client engagement strategies for diverse client segments.

Jobbeschreibung

Maison Valentino is seeking a senior brand representative to embody the brand values and lead the client experience from preparation to retention. You will mentor junior staff and drive exceptional service and sales performance.

You will master product knowledge, coordinate with store operations, and leverage our tools to streamline activities. The role emphasizes clienteling, data-driven engagement, and collaboration across teams.