Senior BA, SME Digital Channels & Onboarding

ING; Milano; In loco; EUR 35.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible Smart Working

Competitive base salaries

Meal vouchers and restaurant benefit

Health insurance

Pension fund and welfare plan

Training and development opportunities

Birthday day off (#doyourbirthday)

Free water and coffee at office

Descrizione del lavoro

ING in Milan is seeking a Business Analyst for the SME onboarding and digital channels. You will manage end-to-end SME processes across ING acquisition products, services, and digital channels to create a frictionless customer experience and improve activation efficiency.

You will collaborate across Marketing, Product, Tech, Finance, Compliance, and Operations in a fast-paced, international environment, requiring strong communication and English proficiency.

Competenze

• Bachelor’s in economics or engineering.
• Minimum of 2 years’ experience as a business analyst in financial industry and international environments.
• Experience in IT projects across functions (Sales, Legal, Compliance, Privacy, Credit Risk, Finance).
• Experience using content management systems.
• Experience on Digital Process and Digital Capabilities related to onboarding.
• Creative minded with ability to conceive new content.
• Data analytics mindset for a data fluency approach.
• Strong knowledge of retail and business banking.
• Fluent Italian and English language.

Mansioni

• Innovation Advocacy: lead digital banking solutions for SME clients.
• Digital Warm Onboarding: design frictionless onboarding from functional needs to macro-steps.
• Clients Engagement: gather insights from SME clients for daily banking improvements.
• Process Optimization: identify opportunities to improve efficiency for SMEs.
• Requirement Elicitation: map SME needs to IT implications for development teams.
• Data Deciphering: extract insights to inform strategic decisions.
• Cross-Functional Collaboration: design with product, UX, Risk, Operations.
• Analytical Solutions: build reports and analyze data for the department.

Formazione

Bachelor’s in economics or engineering

Strumenti

Content Management Systems

Descrizione del lavoro

ING in Milan is seeking a Business Analyst for the SME onboarding and digital channels. You will manage end-to-end SME processes across ING acquisition products, services, and digital channels to create a frictionless customer experience and improve activation efficiency.

You will collaborate across Marketing, Product, Tech, Finance, Compliance, and Operations in a fast-paced, international environment, requiring strong communication and English proficiency.