Human Sales & Interactions Execution Lead

ING Bank N.V., Milan branch; Milano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

ING Bank N.V., Milan branch is seeking a Human Sales & Interactions – Execution Lead to strengthen the execution engine of human sales interactions. This full-time role involves working closely with commercial networks and internal stakeholders to ensure effective sales touchpoints and operational discipline.

The ideal candidate has a university degree, 8+ years of commercial experience, and the ability to coordinate across cross-functional teams while maintaining high levels of accountability and communication.

Competenze

• 8+ years of experience in commercial roles or sales execution.
• Experience in cross-functional project environments.
• Proven ability to operate in complex environments.

Mansioni

• Support execution of human acquisition and activation initiatives.
• Ensure cooperation between Human Sales, Operations, and Product teams.
• Drive execution of commercial initiatives and campaigns.
• Translate strategic priorities into operational actions.
• Support rollout of new human interaction models.

Conoscenze

Execution orientation

Analytical capability

Commercial mindset

Communication skills

Cross-functional collaboration

Formazione

University degree in Economics or Business Administration

Descrizione del lavoro

At ING Italy, we are redefining the way customers interact with banking. As part of the Business Banking (BuBa) omnichannel strategy, we aim to integrate human, relational, and advisory‑driven interactions with ING’s digital excellence.

As Human Sales & Interactions – Execution Lead, you will support and execute all human‑based sales touchpoints within BuBa, covering sales activation, onboarding acceleration and post‑sales interactions. Your mission is to ensure that human‑led commercial initiatives are executed effectively and consistently, translating strategic priorities into concrete actions across internal sales channels and sales networks. You will work closely with the Head of Human Sales & Interactions and collaborate with commercial networks, Operations and key internal stakeholders to drive sustainable growth and strong execution capability.

Purpose of the role

To strengthen the execution engine of Human Sales & Interactions within BuBa, ensuring that human acquisition, activation and outreach initiatives are delivered with strong operational discipline. The role supports the orchestration and execution of human‑led interactions, bridging strategy, sales and operations to improve performance, conversion and speed‑to‑activation across multiple human channels and touchpoints.

Key Responsibilities

• Support execution of human acquisition and activation initiatives across internal sales channels and the Sales Network.
• Ensure seamless cooperation between Human Sales, Operations and Product teams to support effective commercial distribution.
• Drive execution of commercial initiatives, campaigns and pilots, ensuring consistency and scalability.
• Improve inflow quality, conversion rates and speed‑to‑activation through structured execution and performance monitoring.
• Translate strategic priorities into clear operational actions and execution plans.
• Support rollout of new human interaction models, ensuring operational robustness and compliance.

Competencies

• Strong execution and results‑delivery orientation.
• Ability to operate in complex, cross‑functional environments.
• Commercial mindset with strong number orientation.
• Solid analytical capabilities combined with a pragmatic approach.
• Effective communication and stakeholder engagement skills.
• High level of autonomy, ownership and accountability.
• Ability to design scalable processes and ways of working.

Requirements

• University degree (preferably in Economics, Business Administration, or related fields).
• 8+ years of professional experience in commercial roles, sales execution, or cross‑functional project environments.
• Experience working in cross‑functional environments and coordinating across Sales, Operations, and Product teams.
• Availability to travel within Italy.

Working conditions

• Full Time, Permanent.
• Location: Milan (hybrid).

Equal Employment Opportunity

Our Commitment Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.